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E.D. trust

Posted By airfk57

"E.D. trust"

About: Swan Hill District Hospital / Emergency Department

(as the patient),

I have lung cancer and breast cancer. I was having Immune Therapy Chemo and a nurse saw that I was not well and took me to Emergency Department to be admitted. I recall a clinician on call for the hospital said I should be admitted but the ED clinician said I do not need to stay in hospital and sent me home with 40ML of oxycontin to be taken twice daily. I felt they did not care for me at all, they just wanted to get rid of me.

The next morning I was back at the hospital with pain and not breathing properly. That night I vomited and did not wake up. If I had been on my back, I believe I would have died. Then CT scan and admitted, found I had blood clots in both lungs.

In my opinion, the clinician did not show any care at all. I live by myself and I knew something was wrong but the clinician seemed to think they knew everything, not that I would have any trust for that clinician ever, based on my experience.

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Responses

Response from Chloe Keogh, Executive Director of Clinical Care, Executive Offices, Swan Hill District Health nearly 2 years ago
Chloe Keogh
Executive Director of Clinical Care, Executive Offices,
Swan Hill District Health

Overall responsibility for the running of the health service, reports to the Board of Management. Acting for 3.5 months to replace Long Service Leave.

Submitted on 7/07/2022 at 10:33 AM
Published on Care Opinion at 11:54 AM

picture of Chloe Keogh

Dear airfk57,

This must have been a very distressing time for you, and I would encourage you to contact our Acting Nurse Unit Manager of Emergency Department, Laura Jansen (KCurran@shdh.org.au or 50 339300) to discuss more details so that she can look into your presentation to the department and assess the care and treatment. She can speak directly with the staff who were involved in your care. It is really important that our staff can learn and understand from your experience - what they may have missed, or what they could do differently next time - and in your case that their manner made them appear like "they knew everything". I am sorry that we cannot wind back the clock and make your experience better, however we may be able to help another person with a similar presenting complaint better by listening to your story.

I do apologise that you found our care to be not so good on this occasion, and that you have lost trust in this clinician, who didn't understand your living situation, and the extent of your pain. I hope you are starting to feel better now.

Kind Regards,

Chloe

Acting Chief Executive Officer

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