"Disappointing ED visit"

My adult child presented to the ED after a sporting injury to their hand.

They were given a rats and taken through to the waiting area and were very, very clear in informing staff of their bleeding disorder. 

A nurse came out to the waiting room, pushed and pulled their hand I recall they said no, no break but will send them for an xray.

Then returning from the xray the same nurse came out handed them an information sheet and told them, it's just a soft tissue injury they can go.

During their time waiting, I believe not a single set of obs were done, no checking for an internal bleed, nothing, no call to the FSH on call haemotogy team.

I was away at the time so called to seek clarification on their visit and asked why no one considered the possibility of a bleed and the fact no one checked, the response I got was- it wasn't indicated.

I believe your staff should have at least some knowledge of bleeding disorders and the fact you can't always see an internal bleed. No one asked them what my child thought or how they felt. My child has lived with this condition their whole life and knows more about their own body than any medical professional. The poor kid has anxiety and didn't feel they could speak up about the mannerisms of staff towards them.

I feel maybe the staff need more education on not only bleeding disorders but treating patients with anxiety etc as well.

Very, very disappointing to say the least, and I have not yet received a response to my correspondance with this hospital.