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"Horrified by my treatment and care I received"

About: Bunbury Hospital / Emergency Department Bunbury Hospital / Surgical Ward

(as the patient),

I presented to Bunbury Emergency Department early afternoon recently with severe pain to abdomen. Bloods done and later informed I had a mild case of pancreatitis.

That evening, I was taken to the Bunbury Regional Hospital surgical ward. I did not understand why I was admitted to the Public Hospital and not the Private Hospital which I have paid cover for for many years. I was placed in a room with apparent mold on the air conditioning vents. I believe there was also mold in the bathroom. The shower head was broken and was continuously dripping water. In my opinion, one wall in the room looked like a patchwork quilt with what I felt was minimal maintenance done to cover the gouges and peeling pain. Frankly I felt it was disgusting!

Later that evening I was told I would be fasting for an ultrasound the next morning. 

The next day, the doctors (and trainees) visited me in my room, treating me, I thought, disdainfully and informing me my ultrasound would be at midday. This meant I had been fasting for 18 hours. I was told I am to be on a low fat diet. No other information!

Another visit from a doctor, who I felt, treated me like a drunk, even asking me if I went to a party or something, and I feel, implied I went on a bender. I was told to treat food and drinks like an allergy! Again, I received no information about my condition.  I was and still am horrified with the way I was treated by the doctor.

After reading my discharge paperwork (which was mailed to me from the hospital as I was not discharged according to normal procedure) it seems to me that I was practically treated as an alcoholic with acute pancreatitis. The discharge summary also states what I believe to be incorrect information and I now understand why I think I was treated, frankly, like rubbish! 

Since my discharge from Hospital I have had to do my own research and found out some interesting facts about my diagnosis. There are multiple contributing factors yet, I think, these presumptuous doctors did not consider them nor did they ask me in reference to them. 

Also noted during my stay there was no jug of water, so when given pain killers on many occasions I had to get the little glass that I had, filled by the nurses. I found it hilarious that I couldn’t get a jug for water yet there’s the showerhead in the bathroom dripping liters of water away every hour. 

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Responses

Response from Ellen Kenevin, Acting Director Nursing and Midwifery , Bunbury Hospital, WA Country Health Service - South West nearly 2 years ago
Ellen Kenevin
Acting Director Nursing and Midwifery , Bunbury Hospital,
WA Country Health Service - South West
Submitted on 21/06/2022 at 6:16 PM
Published on Care Opinion on 22/06/2022 at 9:01 AM


Dear Keepitreal,

Thank you for taking the time to post about your experience.

I am sorry that you have had such a negative experience and would like to know more.

I would like the opportunity to fully investigate the issues which prevented you from receiving the best care possible.

I would also like to be able to pin point the room you were in and get repairs done immediately.

I am the Nurse Unit Manager for the Surgical Ward and can be contacted on 0429662713 or email ellen.kenevin@health.wa.gov.au

If you prefer, you can contact our Complaints Officer on 08 9722 1521

I do hope we get to talk soon.

Kind Regards,

Ellen

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Response from Jenny Obyrne, A/Nurse Unit Manager, Surgical Ward, Bunbury Hospital nearly 2 years ago
Jenny Obyrne
A/Nurse Unit Manager, Surgical Ward,
Bunbury Hospital
Submitted on 15/08/2022 at 3:59 PM
Published on Care Opinion at 4:42 PM


Dear Keepitreal,

I am sorry we have not heard from you in regards to the concerns you have outlined. I would like to apologise for your experience and encourage you to contact me so our team is able to thoroughly investigate your concerns.

A review of all bathrooms has been undertaken to inspect dripping shower heads. With regards to how staff communicated with you, I am sorry that this was your experience. We are working with our teams to improve the way that we care for people at our service. Feedback like yours provides us with an opportunity to address areas where we can do better.

If you are comfortable, please email us at: SWfeedback@health.wa.gov.au or call us on 08 9722 1521 and we can arrange a time to explore your concerns. If you wish to remain anonymous you can do so.

I appreciate you sharing your concerns on Care Opinion and hope to hear from you.

Yours sincerely,

Jenny O’Byrne

Nurse Unit Manager Surgical Ward

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