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Long waiting time at the emergency department

Posted By pagernp37

"Long waiting time at the emergency department"

About: Karratha Health Campus / Emergency Department

(as a parent/guardian),

We waited for more than 3 hours and my child was so tired and they felt to go back home without treatment.

I do understand short staff but I wish the government can help to fix this because it is not the first time for me. It seems to me many people have complained about waiting in ED.

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Responses

Response from Liam Avery, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara nearly 2 years ago
Liam Avery
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara

Operational Management of the West Pilbara Health Services

Submitted on 27/06/2022 at 11:53 AM
Published on Care Opinion at 12:02 PM

picture of Liam Avery

Dear pagernp37,

Thank you for taking the time to provide your experience as a Parent at the Karratha Health Campus Emergency Department whilst waiting for a long time for your child to be seen, I note that you left before this occurred and I hope they are feeling better.

Patients are seen in accordance with Australasian Triage Scale (ATS) which prioritises clinically acute cases and I know that the department has been very busy of late with unwell people. I do apologise that you had a long wait in the department, the team have been doing their utmost and I know they don't like to have any patients waiting too long.

Warm regards,

Liam Avery, Operations Manager WACHS West Pilbara

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