"Unprofessional phone call"

A senior clinician rang me from the Albany health campus, however there was another person also taking to me as well, so there were two people talking in tandem, sometimes at the same time, to me. I was put on loud speaker. I felt like was being badgered, too much information at one time. I ended up getting so stressed.

I asked to speak to my McGrath breast care nurse. The reply was that they were unavailable today. I recall the senior clinician said that I was taking up space (chair) in the chemo ward, then proceeded to tell me that I now had a new appointment date with another service provider. I understand they had not discussed anything with my McGrath breast care nurse prior to the phone call either. I am currently receiving breast cancer treatment.

If the senior clinician had of thought to speak to my McGarth breast cancer nurse in the beginning, I believe I would not have been subjected to the stress and the overall worry that this, I feel, unnecessary phone call caused me. I believe I know my breast care nurse would have approached me directly with a high professional standard/empathy and compassion to address this situation. I  have the highest regard for the nurses that I have encountered, that administer chemotherapy at the Albany heath campus.