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Disappointed with the clinical care

Posted By Busselton local

"Disappointed with the clinical care"

About: Busselton Health Campus / Emergency Department

(as a relative),

My parent had a fall in Busselton. They fell back 1 metre landing on their head and injuring their ankle.

My parent was transferred via ambulance to Busselton ED. They did an x ray of the ankle and said there was no fracture but my parent had sustained ligament injury. They prescribed them a moonboot for a week, with the use of crutches. This was fitted by the nurse with no support or referral to physio or allied health, no information was provided on when to wear it, how to fit it etc.

My parent has now returned interstate, just over 10 days post fall - they had a repeat x ray and has been told they have a Weber B fracture. So disappointed with the clinical care, if there was doubt from the x-ray I believe a CT should have been considered and furthermore the importance of not weight-bearing would have then been implied.

We were not given any support after discharge - even had to source my own shower chair so I could help my parent shower at my house.

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Responses

Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West nearly 2 years ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West

Submitted on 30/06/2022 at 7:05 PM
Published on Care Opinion on 1/07/2022 at 8:35 AM

Dear Busselton local,

I am so sorry to hear of the care taken with your parent. I am very keen to follow up with you to establish what mistakes were made so that we can improve our service for the future. I would also like to feedback to staff.

My name is Caroline Booker, Clinical Nurse Manager, Busselton emergency department and I would be very grateful if you could contact me on 9753 6061 or by email at caroline.booker@health.wa.gov.au.

I look forward to speaking with you regarding your parent.

Yours Sincerely

Caroline Booker

Clinical Nurse Manager

Emergency

Busselton Health Campus

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Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West nearly 2 years ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West

Submitted on 16/08/2022 at 4:04 PM
Published on Care Opinion at 4:24 PM

Dear Busselton Local,

I am still very keen to follow up with you regarding the care your parent received when attending Busselton Health Campus ED.

If you are comfortable, please email us at SWfeedback@health.wa.gov.au, or call us on 9722 1521. Alternatively you can call me direct on 9753 6061 or email caroline.booker@health.wa.gov.au.

Thank you for taking the time to share your parent's experience on Care Opinion and I hope that we hear from you soon.

Yours sincerely

Caroline Booker

Busselton health Campus

Emergency

9753 6061

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