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"Staff were awesome"

About: Geraldton Hospital / Emergency Department

(as the patient),

Went to the Geraldton hospitals Ed department for eye issues that were just getting worse. Got to meet the amazing awesome and otherwise totally spectacular Erin who took my vitals and what an incredibly compassionate, caring and positive nurse I found she was! Sent me to a young nurse who I now call "the amazing snozzle picker" as I didn't feel a tickle and with that whole part of my craggily old face being super tender, that's good going! 

And so with a pass I was shunted along to the waiting area for triage... the lovely young "snozzle picker" leading me like the blind old patient I was and after a short wait the most amazingly smooth Dr Monika appeared... and for the next hour or 3 she tried different pain inducing activities to try to work out what was going on with my eyes... so many quiet apologetic 'sorry', 'I'm so sorry', 'you poor thing', I found she was incredibly sympathetic, professional to a T and amazingly gentle and patient.

Finally to the lovely new nurse, I believe only 12 months in doing her Ed rotation, who finally took the somewhat painful canula out of my arm chirping along happily asking questions and being patient and kind to the still almost blind old fella in one of the 'fast track' cubicles, fast track, in my opinion, being the hospital's sense of humor on display. 

What incredibly wonderful polite, caring and above all quietly efficient and professional all the staff I met were!

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Responses

Response from Jody Rolston, Operations Manager Midwest Murchison, WA Country Health Service nearly 2 years ago
Jody Rolston
Operations Manager Midwest Murchison,
WA Country Health Service
Submitted on 5/07/2022 at 4:39 PM
Published on Care Opinion on 6/07/2022 at 10:21 AM


picture of Jody Rolston

Dear Peaceout,

Thank you for sharing your most entertaining story on Care Opinion, it really made me smile.

I was delighted to read how all the staff in the Emergency Department provided you with such dedicated and compassionate care, at a time you must’ve felt sore and worried about your condition.

In a fast paced and demanding environment, the staff have shown their commitment to treating everyone as individuals and putting our consumers at the centre of everything we do.

I will ensure they are rightly acknowledged for their efforts and made aware of how much you appreciated them.

I do hope you are recovering and thank you again for such lovely feedback.

Regards

Jody Rolston

Regional Manager Patient Safety & Quality

WA Country Health Service - Midwest

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