"Reception staff"

My experience recently was a very upsetting and degrading day. I have spent two weeks recently trying to get an X-ray of my foot to get it reviewed by my surgeon in Perth but I haven’t been able to do it in at my local health service, I feel, because of the reception staff.  

I waited for an hour in my first attempt and the X-ray staff member wasn’t even in the hospital and they seemingly didn’t bother telling me until I asked them how long it would take. I came back later that day and waited another half an hour before going to lunch. Turns out somebody was sick that day but they seemingly couldn’t be bothered telling me that either.

I went in again more recently and sat there waiting while lots of people seemed to go in ahead of me. I asked how long it was going to take and this staff member told me they’d lost my referral. They made me wait an hour before telling me they’d shut 20 minutes ago and not to come back because I’d missed four appointments! I never made any appointments!