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"Feeling genuinely looked after and cared for"

About: Avon Valley Midwifery Group Practice Northam Health Service

(as the patient),

The service I received from the Avon Valley Midwifery Group Practice, specifically the Midwives at Northam Hospital, during my pregnancy and after birth recovery was absolutely sensational.

I found the Midwives at Northam Hospital were so loving and caring, so educated and helpful and so eager to help and provide the absolute best service of care possible. I felt they were very thorough during the pregnancy examinations and appointments, very flexible with times and meeting arrangements, and provided a level of care that was professional enough to make you feel safe and secure about your pregnancy progression but friendly enough that you felt like a friend and was able to relax and enjoy all the tedious steps along the way.

In my experience, you felt genuinely looked after and cared for. I believe your opinions, questions and choices were valued and respected and there's nothing I could even fault about the care I received from them. Would more than happily recommend them to anyone in the future for sure. 

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Responses

Response from Basil Paulose, Regional Nursing and Midwifery Coordinator, Nursing and Midwifery Services, WA Country Health Service - Wheatbelt nearly 2 years ago
Basil Paulose
Regional Nursing and Midwifery Coordinator, Nursing and Midwifery Services,
WA Country Health Service - Wheatbelt
Submitted on 2/08/2022 at 9:49 PM
Published on Care Opinion on 3/08/2022 at 8:56 AM


picture of Basil Paulose

Dear Werewolf,

It is pleasing to know that you received such a high standard of care during your pregnancy and after birth recovery period from the Avon Valley Midwifery Group Practice. I took great pleasure in learning how loving and caring, helpful and knowledgeable the Midwives were during your whole journey.

The Avon Valley Midwifery Group Practice is comprised of a highly skilled team, and they place paramount importance on ensuring that women and their families receive the best quality care by providing support and guidance during pregnancy. Engaging with our consumers, putting them at the centre of our practice and decision making and respecting their choices is part of the WA Country Health Services (WACHS) values of Community, Compassion and Quality that our midwives strive for.

I will take immense pleasure in passing on your appreciation to the Avon Valley Midwifery Group Practice. I know that they will all appreciate receiving your kind words.

Again, thank you for taking the time to provide us with feedback and we appreciate that you will be recommending our service to others in our community.

Kind regards,

Basil Paulose

A/Regional Nursing and Midwifery Director

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