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"Nurses on the ward"

About: Karri Adult Mental Health Ward

(as a carer),

My adult child is a voluntary patient - meaning they admitted themselves at the Hospital for mental health treatment. they volunteered to go themselves and therefore should be allowed to go outside on day leave or inside the hospital to the cafeteria.

They feel like a prisoner. Just to go out to the cafeteria they have to consistently ask to keep being told that they can't due to one reason or another.

Yet - on a day they were allowed out and had not returned on time they called me asking if I knew where they were. I said I didn't know they were out on day leave. They respond by telling me that they can't stop them leaving as they are a voluntary patient. They are allowed to go.

So why do you keep seemingly changing the rules from one day to the next?

If they are allowed to go out - why do you tell them they can't go out even if it is just to the hospital cafeteria?

Makes no sense to me.

Patients are there to get better. In my opinion, not for you to cage them up like dangerous animals and in turn affect their mental health by deflating their spirit even more - as humans do to cages animals.

Sounds to me like nurses are just on an ego trip.

Which brings me to my next issue - the apparent rude nurses on the Karri ward.

Some of the nurses on the Karri ward I found are very rude to talk to. It seems to me they can't speak clearly and don't understand what I was trying to say to them. In particular, I recall one nurse cut me off every time I tried to speak to them about my adult child. I felt they twisted my words and was speaking in a threatening manner to me. Threatening to tell the Treatment Team that I had made a final decision to not want to know about or be a part of my adult child’s mental health treatment. Which appears to me an utter lie! I simply called to say we don't understand the point of us coming in to attend a family meeting when my adult child has made no progress in their medication being changed. Therefore, I feel they are in exactly the same mental situation they presented to at the hospital the day they voluntary admitted themselves. We asked to cancel the meeting and have the doctor call us instead if they had any questions to ask us about our adult child or family life etc.

I felt the initial nurse could not process a seemingly simple request. And I recall became rude in their mannerism. Repeating over and over so this is our final decision? This is our final decision? No. My final decision is to have the doctor call us. I have never been more frustrated. I believe a simple phone call was so dramatic due to their rude attitude and lack of communication skills.

My adult child told me they had me on loud speaker in the hospital when I called to talk about their treatment. They said my voice could be heard all over the ward!

I feel this is a breach of my privacy and my adult child’s privacy as a patient!

My conversations regarding my adult child are private and confidential, I recall the hospital has a duty of care to respect my privacy as a carer to my adult child. As well as respecting their privacy as a patient too.

In my opinion, absolutely appalling behaviour.

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Responses

Response from Alison Parr, Director of Clinical Services, Armadale Health Service, Armadale Kalamunda Group nearly 2 years ago
Alison Parr
Director of Clinical Services, Armadale Health Service,
Armadale Kalamunda Group
Submitted on 5/08/2022 at 4:00 PM
Published on Care Opinion at 4:16 PM


Dear Frustrated One,

Thank you for providing your valuable feedback relating to your relative’s recent admission at the adult mental health inpatient ward, Armadale Health Service (AHS). AHS has reflected on your feedback and its service to its voluntary patients and their Carers, who play an essential role in a patient’s recovery.

I can confirm that voluntary patients are able to leave Karri ward. At times, however, patients request an escort to accompany them. This can, unfortunately, lead to delays in our patients being able to leave, when staff have competing priorities. The team would like to offer their apologies that the delay on this occasion has upset both you and your family member and will work in future to ensure voluntary patients understand their rights to come and go appropriately. Please be reassured that our nursing staff do not withhold ground access to their patients, rather, their priority is always the welfare of their patients.

The team also offer their apologies that you did not feel listened to when speaking to nursing staff over the phone. We expect our staff to be courteous and kind to patients and their families during their stay. If you have any concerns about communication with staff in the future, please do not hesitate to ask to speak to the Shift Coordinator or the Associate Nurse Unit Manager on the ward. As a result of your feedback, the staff on the ward have been reminded that they must not place a phone on speaker during a call without the permission of the other participant, and the team apologise sincerely if permission was not sought on this occasion.

Family meetings are arranged to obtain the family member’s view of their relative’s progress and determine whether there are any factors that could affect the success of their discharge when planned. If attending them is difficult, the team can arrange a mutually convenient time or conduct them over the telephone or via video call if that is more suitable.

If you would like to discuss your experience and provide me the opportunity to look into your individual experience, I would encourage you to contact our Consumer Liaison Office on (08) 9391 1153 or via email AKG_ConsumerLiaison@health.wa.gov.au.

Armadale Kalamunda Group is dedicated to providing the highest standard of service and I apologise that your experience on this occasion was not as you would have wished.

Kind regards,

Dr Alison Parr

A/Executive Director

Armadale Kalamunda Group

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