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"Visit to Sydney Eye Hospital for laser treatment for glaucoma"

About: Sydney / Sydney Eye Hospital / Orthoptics Department

(as the patient),

I have been to the Eye Hospital numerous times over about 20 years for various vision problems. The nurses and those taking scans have always impressed me by their friendly professionalism. Waiting times are usually very long but to be expected when there are so many patients. I am grateful that I am able to be seen under Medicare. The reception staff have also always been polite and pleasant in such a busy, high pressure environment. The doctors are mostly caring and professional and in my experience better than the local specialists I have paid a fortune to see.

At the time of writing this, I want to give special thanks to Dr Kelly who performed laser treatment for my glaucoma. I had also seen her previously in the Glaucoma clinic and both times she was kind, patient and addressed all my concerns.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital nearly 2 years ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 2/08/2022 at 4:30 PM
Published on Care Opinion at 4:49 PM


Dear happypatient27

I am delighted to hear your wonderful feedback on your hospital visits. Our nursing, medical, administrative and allied health team always strive to deliver professional care to our patients at all times. Your feedback is valuable to us and we take pride to provide our patients with the best services. Dr Kelly will receive the HERO award for staff recognition this month and the eye outpatient team will be acknowledged for their great work.

Thank you for your time sharing your story via Care Opinion.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

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