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"Amazing care of my Mother"

About: Northampton Health Service (Aged Care)

(as a relative),

My Mum was a resident of Brookview Aged Care for approximately 5 years and in that time the care she received was outstanding. She was always happy, contented and well cared for. As a family, we were always made welcome and became a part of the Brookview ‘family’.

On the morning of April 7, 2022 we received a call that Mum had taken ill and by the afternoon had deteriorated quite rapidly. I asked if I could sit with her through the night which was approved and I spent the next 6 days as a hospital boarder with her until she passed on the evening of April 12. During that time Mum had staff checking on her hourly, making sure she was comfortable, turned regularly and in no pain.

I would like to thank all the staff for their beautiful caring, compassionate and high standards of care. I will be forever grateful and strongly recommend Brookview to anyone looking for Aged Care for their loved ones. Based on our experience, it really is the most beautiful place for our elderly.

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Responses

Response from Di Franklin, Operations Manager, Midwest Murchison, WA Country Health Service Midwest nearly 2 years ago
Di Franklin
Operations Manager, Midwest Murchison,
WA Country Health Service Midwest
Submitted on 3/08/2022 at 12:03 PM
Published on Care Opinion at 12:11 PM


picture of Di Franklin

Dear omegajp79,

Thank you for sharing your story and my condolences to you on the passing of your mother.

It is pleasing to hear that your mother was happy and contented at Brookview. The team work so hard to make residents feel comfortable in their surroundings.

When residents are taken ill the staff always make every effort to accommodate relatives and ensure everyone is well supported. It is reassuring to know they looked after your mum with dignity and respect, allowing you to spend important time with her.

I know the team will appreciate your kind words and I will add my acknowledgement of the great work done by all staff at Brookview.

Kind Regards,

Di Franklin

Operations Manager Midwest Murchison

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