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Care Opinion

Turned away in A&E

Posted By waltzge68

"Turned away in A&E"

About: Rockingham General Hospital / Emergency Department

(as the patient),

Was sent in recently by my doctor as urgent. I was taken straight away into A&E. Was on a drip in both arms within an hour and was very unwell. Told me I would have to stay in for about 3 days so they would get me a bed in a ward. 5 hours later told me I would be going home even though I told them I was still very unwell. Told me to go to GP the next day or come back next day. Saw my doctor next day once again, they sent me back with a letter saying urgent and they wanted them to investigate why I was so sick.

So back I go into A&E, I told them I wanted to stay in till I was better. Told me too much COVID in here so you need to go home. Once again I told them I was too unwell to go home. They came back later and said if I stay in, they would need my bed and I would be put in a chair in corridor all weekend.

Never once got offered a drink of water or anything to eat in 2 days being there. I'm going to the news to tell my story as I feel this is a disgusting way to treat people and send people home like me who should be in hospital till they get better. Based on this experience, I will never again come to this hospital. I felt there was no care whatsoever.

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Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service nearly 2 years ago
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service

Submitted on 4/08/2022 at 4:24 PM
Published on Care Opinion at 4:34 PM

picture of Kath Smith

Dear waltzge68

Thank you for taking the time to share your story regarding your recent experience in the Rockingham Emergency Department(ED). I am very sorry to hear of your experience and that you were discharged while feeling unwell. The emergency department aims to ensure patients are reviewed and assessed appropriately. The decision for patients to return to a chair is not unusual and allows for other patients to be assessed and treated within the department, I apologise if this was not explained to you. However I am concerned that you were advised that you would be in a chair in a corridor all weekend.

I would like the opportunity to learn more about your experience and encourage you to contact our Consumer Liaison Office on 9599 4323 or 9599 4632, if you haven’t already.

This will allow me to investigate the details of your presentation. Once this investigation is complete, you will be notified of the outcome and any action required where improvements are identified. Once again, thank you for taking the time to provide feedback that allows me to review our services, and I hope that you are now feeling better.

Kind regards,

Kath Smith

Executive Director

Rockingham Peel Group

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