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"The amazing staff at Kalamunda Hospital"

About: Kalamunda Hospital / Palliative Care Service

(as a relative),

Mum is really unwell with cancer and was being cared for by an amazing team at Kalamunda hospital.

This is our first experience with a family member in palliative care and so we weren’t sure what to expect.

As bad as the health situation is with my mum, our family is so happy that she is under the amazing care of the staff at Kalamunda.

Even with our favourite Lance at the entrance and to the nurses completing the RATs - its always been a pleasure as the staff have been considerate and polite. Lance especially always is ready with a smile and a friendly hello which really makes a difference esp on the harder days.

The nursing staff that have been looking after mum are so engaged with her and always go the extra mile to make her feel comfy. She is so lucky. Do you know that one of the staff even played piano for her! And even brought her own violin from home and played it for her as she knew she loves to hear music! My family are so grateful and mum always tell us “you know what.. the staff here are sooo good”.

Mum can’t really do much by herself anymore but she knows that the ‘sisters’ are there to help her.

I know with her meds etc, she is not an easy patient and can be so cheeky but the nurses and doctor have always been so professional.

Based on my experience, I wish more people could see how hard the staff work and what their workloads are like, as then we -as a community- could look after the nurses and staff in return. Especially with all the challenges they have had with Covid and trying to manage all the reno work and patients, I feel the staff at Kalamunda should be proud of themselves.

Even at the time of writing this - it’s not easy leaving her to go back to work - but at least I know she has everything she needs and I know she is with the best people.

I just left her happy and ready for a sleep.

Thank you to the team at Kalamunda.

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS nearly 2 years ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS
Submitted on 10/08/2022 at 1:04 PM
Published on Care Opinion on 11/08/2022 at 8:54 AM


picture of Neil Cowan

Dear camelopardalisry69,

Thank you for taking the time to share your story regarding your current experience at Kalamunda Hospital. I am very thankful to the entire team for providing amazing care to your mum and making her feel so comfortable during her stay.

I took the opportunity to visit with the staff at Kalamunda Hospital and personally share with the team your story and wonderful compliments. I too am very proud of each member of staff, from Lance at the front door who also always greets me with warm and sincere kindness, to our physiotherapy violinist, our medical pianist, and our nurses going above and beyond in their care and everyone in between.

The team truly appreciate your lovely feedback and recognition of the care given to all of their patients and visitors to the service. Your feedback has reinforced the positive impact they all make on a daily basis, going above and beyond to provide the best experience possible to all of their patients.

Thank you again for taking the time to share your story and recognising our team at Kalamunda,

Kind regards

Neil Cowan

A/Executive Director

Armadale Kalamunda Group

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