Recently, I had an appointment to have a cardioversion. I was told on phone to come to the front of Bunbury Hospital for RAT test. I arrived around 5 minutes last and was told after some confused staff to go to outpatients.
They sent me over to St Johns as they said I was not on their list. At St Johns I was sent upstairs to an office, that was all locked up. At this time I was very stressed, I already had breathing problems. I asked at reception who told me I needed a RAT test @ the tent front of B hosp. When I finally arrived only told theirs was not the correct RAT test I needed. I was sent to the back, who again said it was not their office. I am afraid at this stage I lost it in tears and shouting. Eventually they said to try next door which was the correct one. I had my test/waited/ok. By this time I had to walk back to St Johns, apparently some B Hosp rooms are in St J. From then on the nursing staff were wonderful. No complaints there.
In my opinion, front of hospital staff need to be trained in the knowledge of the various parts of the hospitals, need of different patients. I recall one staff member out front had a domestic uniform on- did not know correct info and was bordering on rude. I believe staff need PR skills. I feel the person who rang me re appointment should have given me correct info on a RAT test. Not just front of hospital.
Compliment to the skills of nursing staff. PR excellent.
"RAT process"
About: Bunbury Hospital / Outpatients Clinic Bunbury Hospital Outpatients Clinic Bunbury 6230
Posted by attendantgf47 (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Glen Gates