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The poor service per phone to make an appointment

Posted By listeneb35

"The poor service per phone to make an appointment"

About: Wonthaggi Hospital / I-MED Radiology

(as the patient),

Dear Sir/Madam, 

I wish you to know of all the frustration of trying to make an appt for U/S guided injection of Sinus Tarsi. First of all I rang and told it would be an hour wait! So I did as was suggested and pressed 1 to get a call back, "Out of line".

Not long after, having received no call back, I rang again but elected to wait around 1 hour later the phone was answered. They couldn't help as the surgeon had not specified U/S on CT. I rang the rooms and was told about 1/2 hour later (I thought that was great).

I then rang the hospital again and they then said I had the referral sent. I then scanned the request through an email. At the time of writing this, still no contact, so I elected to go into Wonthaggi (about 30km away) and was able to make an appt with ease.

listeneb35

Radiology 

Booking an U/S

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Responses

Response from Jan Child, CEO, Bass Coast Health nearly 2 years ago
Jan Child
CEO,
Bass Coast Health

Submitted on 9/08/2022 at 9:51 PM
Published on Care Opinion on 11/08/2022 at 12:58 PM

picture of Jan Child

Dear listeneb35,

I am so sorry that you had this experience. I understand how frustrating that would have been. If I am understanding correctly, the service you were calling was the Radiology service located at Wonthaggi Hospital? This is not a Bass Coast Health service but is run by a contracted service provider. We will pass on the details of your feedback to the management team and ask them to investigate. It may be very helpful for them to know your name, DOB and the date of these interactions so that they can talk to the staff involved. If you could possibly call me or text me those details (0472 846 355), we will pass them on so they can get back to you with their response.

Thank you for taking the time to tell us about your experience. When we know things are not quite right, we can work to fix them!

I hope you were able to get your appointment organised.

Kind Regards, Jan

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