"Child's blood test"

I feel we waited for 3 hours in waiting room because of the age of my child and they also had Covid. We waited another 2 hours to have bloods done. And then waited 3 hours for the blood results to come back, in this time I checked with staff who said they were following up, but after 3 hours my child and I had had enough so I went to ask for a 3rd time when I believe it was a senior clinician at that time came out arms folded in front of me to tell me that they can’t locate the bloods and they had been lost, but if I waited for the next staff change over another 40 mins that they would sort it out.

At this point I was fuming but didn’t cause a scene as I understand everyone is understaffed at the moment so rather than say anything rude, I got my child and we walked out. I did call back later and a doctor advised me that they found the bloods and went through it with me. I could not fault the doctor who was helping us through the early hours of the that day.

The nurses were friendly, but did not deliver on a few occasions, I asked for another mask for my child as they were coughing so much it was soaking and it never came, as well as I was asked if I wanted a coffee but nothing came, I was not impressed with the service there at all, thinking it was the best place to have my child checked, but based on my experience I felt I should have just gone locally.