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"My child's mental health journey"

About: Geraldton Hospital / Emergency Department

(as a relative),

Disgusted. Frustrated. Saddened. 

We hear so much about youth suicide and especially indigenous youth suicide. 

My child has struggled for a few years now. Being a teenager, they are not always able to share their feelings or been able to find someone who is skilled enough to get their to share and then to help them. 

Every time they have gotten to point of asking for help and actively seeking it, the system has let them down. 

I have rang every service and phone line trying to get advice on how best to support my child. Told unless they hurt themselves, others or police called I cannot have them committed. After the shooting of an indigenous woman by police no way was I risking my child to them! 

Finally my child found a Dr who is patient, caring, and is trying to get my child the professional help they need. (Our past is very violent, disrupted, and isolated) my child has anxiety, panic attacks, hardly leaves house, some weeks doesn’t eat or shower. They have been seeing Dr daily for weeks. They got in to see a psych. 2 appointments with one, another 2 at mental health at the hospital. Put in referral for Step Up Step Down program but told they are too unwell. I understand the psych told my child they are not unwell at all and just deal with drug issues at rehab?!

2nd appointment, I understand Telehealth psych, said similar thing. Recently, my child hit their biggest crisis, I’ve never seen them so bad before. Begging for help, self-destructive and just crazy. Dr called police to get my child to hospital.

They hate hospital and the thought of being locked up and restrained. Yet their fought their fear and hopped in back of police van. At the hospital not allowed out of box on van as no beds available, waited for nurse to bring something to calm them. My child having panic attack about not being allowed out and locked in small space. Lost it and kicked and punched and threw themselves around in the box. When my child calmed a bit, police handcuffed them and allowed door to be open.

We waited until a Dr came and spoke to my child. Their Dr was there to give history. Beds full. Up to 4 hour wait. I requested they fly my child to psych ward in Perth if they full. Can’t without an assessment. My child asked for help. Promised help. Left cuffed, on display at front of hospital between panic, raging, sobbing with everyone looking at them thinking they a criminal! They just wanted help. They saying repeatedly they hadn’t done anything wrong and to just let them sit in ED or out of cuffs and the van.

My child was promised they'd get help. Mental health nurse came said my child just had bad behaviour and needed to be accountable, contrary to what my child's Dr and I telling them, they told them. I felt the nurse was quite condescending to me when I said that’s not what it is.  I live with my child. I’m here every day. I know when they are doing teenager stuff, trying to get their way, having a tantrum.

I have never seen my child like that before. They were scared, angry, broken, suicidal, ranting, pacing, sweating, agitated and paranoid. When police arrived they panicked but with help they managed to calm themselves enough to go with them while I followed. 5 and a half hours they made to sit in box on police van, handcuffed, sobbing, begging for help. Another nurse assessed my child and said they ok to go home?! What the actual f’’k?! 

Do you know how hard and how much it took for them to get there???!!! 

Once again it seems the system let them down! 

Do you care to listen to our journey or my side of living with my child and knowing them? Do you want my child to hurt themselves?!  Do you want to hear the patient,  give them help when they begging for it?! They are a great young person with a big heart. Who used to laugh,  have fun and just be a kid/teenager. 

They begged for hours for help and you told my child to stop behaving badly and go home?! 

No medication, suicidal, more distraught than when they arrived?! I believe my child is going to end up dead and I feel this will be partly on you and the mental health system for not hearing their cry for help. This journey has me understanding why there are so many youth and adult suicides, because in my experience, individuals judge, assume, and follow a system that is ridiculously lacking. 

Thanks for shattering their hope, I believe they will not ask for help or attempt to get help again because of this experience.  

Yes my child is self-medicating with weed and prescription pills (though they hate not having control,) their weed use has steadily increased, their tolerance is high, the effects are less as their mental state plummets. No, they don’t help my child's moods or head like they want them to but they are just trying to numb the pain, quieten their mind, quell their anxiety and to get small amounts of sleep.  My child has admitted they needs rehab. Without dealing with the trauma that is the why, how can they successfully do this? My child is scared of themselves, doesn’t want to feel suicidal or the blind rage. Wants to stop overthinking, disassociation, rage, and yet got no professional support?!   

Have you once asked my child why they take the drugs? The help they have sought? Me to share what my child cannot? 

Their Dr gave my child's full history yesterday and was dismissed. They called police as last option,  still my child didn’t get help they desperately need. Got no support, no room, no kindness, or just given credit for the effort it took to get there! 

2 beds upgraded to 7. 

Suicide not a priority? 

My child didn’t choose the nightmare our lives were or the consequences of that nightmare. My child sat locked up, on display, out the front,  embarrassment added to their stresses while they begged for help!

 

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Responses

Response from Jody Rolston, Operations Manager Midwest Murchison, WA Country Health Service nearly 2 years ago
Jody Rolston
Operations Manager Midwest Murchison,
WA Country Health Service
Submitted on 16/08/2022 at 4:31 PM
Published on Care Opinion at 4:32 PM


picture of Jody Rolston

Dear jupiterdg75,

I was very distressed to read the story of your child’s struggles to obtain the care and treatment they need. As their parent I’m grateful, you’ve reached out to us.

We would like you to contact us urgently, so we can listen to your story and assess how best we can support your child. I would encourage you to make contact with Dr Ranjit Paul, Director Medical Services Geraldton Hospital on 9956 2410 (during business hours). If you are concerned over the weekend, please call the Aishwarya’s CARE Call number on 1800 316 729. This will enable you to speak to a senior clinician who will be able to help you.

We will investigate your concerns and I will update you further on the Care Opinion platform once these are completed.

Kind Regards,

Jody Rolston

Regional Manager Patient Safety & Quality

WA Country Health Service – Midwest

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Response from Jody Rolston, Operations Manager Midwest Murchison, WA Country Health Service nearly 2 years ago
Jody Rolston
Operations Manager Midwest Murchison,
WA Country Health Service
Submitted on 16/09/2022 at 1:50 PM
Published on Care Opinion at 2:02 PM


picture of Jody Rolston

Dear jupiterdg75

I promised I would update you further once we had investigated your concerns.

While we have not heard from you since we posted our response, I want to reiterate to you that our support is available if you wish to discuss your child’s care. Please feel free to call either myself on 9956 2217, or Dr Ranjit Paul, Director Medical Services Geraldton Hospital on 9956 2410. We are both very happy to speak with you. If your child is in need of immediate assistance, please encourage them to attend the Emergency Department (ED) and we will support them as best we can.

Our team in the ED are supported by Customer Liaison Officers and Aboriginal Liaison Officers who can support you in communicating and connecting with your treating teams. I encourage you to seek their input and assistance if you feel it could be of benefit to you or your child. Violet Evans is the Aboriginal Mental Health Coordinator and she would be happy to hear from either you or your child. Violet can review any treatment or assessment your child has received and can recommend a care plan to ensure we are best supporting your child moving forward. She can be contacted on 9956 1999.

I would also like to let you know that our Hospital Management Team have regular meetings with local senior officers from WA Police. At the next meeting your concerns will be raised so they can review what happened and implement any changes that are needed.

Alternatively if you would like an opportunity to meet with both ourselves and a WA Police officer from the Geraldton Station, we can certainly arrange this.

I do hope your child is receiving the support and treatment they need.

Kind regards

Jody Rolston

Regional Manager Patient Safety & Quality

WA Country Health Service – Midwest

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