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"COVID positive admission"

About: Broome Health Campus / Emergency Department Broome Health Campus / General ward

(as a relative),

Recently my elderly Nanna and I both had COVID, she became unwell at home and we had to bring her to ED.

The concierge staff at the front were excellent and reassuring while we waited for someone to come and help us get her out of the car.

Nurse Kath came and got her from the front. Dean the coordinator spoke with me on the phone and was really kind and professional giving me updates.

She got admitted for a couple of days to the General Ward.

She really liked her room, the shampoo and the grippy socks they gave her to prevent falls.

She felt really cared for by the nurses and Dr's in ED and the General ward.

The Dr (Steph) who was discharging her was very inclusive of both my Nanna and us to ensure she was safe and we were all well enough to care for her (we were all ok and glad to have her home but it was nice to have that checked).

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Responses

Response from James Sherriff, Operations Manager, Broome Hospital, WACHS Kimberley nearly 2 years ago
James Sherriff
Operations Manager, Broome Hospital,
WACHS Kimberley
Submitted on 20/09/2022 at 12:46 PM
Published on Care Opinion at 12:51 PM


Dear stonezn93,

Firstly, I would like to say I hope you both are on the road to recovery and feeling better.

We thank you for sharing this positive feedback and it gives me great pleasure to pass this onto our staff, especially your kind words about Kath and Steph. Our staff, within all the hospital departments strive to deliver the highest standard of care to each individual patient and I am pleased that this was your experience.

Kind regards,

James Sherriff

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