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"Follow up and reconstruction"

About: Fiona Stanley Hospital / Chemotherapy Unit, Cancer Centre, Cancer Outpatients Clinic, Bone Marrow Transplant, Oncology, Radiation Oncology & Ward 7C Patient Assisted Travel Scheme - WACHS Wheatbelt

(as a service user),

A couple of years ago, I was diagnosed with Scc tumour in my jaw bone. I had my upper jaw bone removed at Fiona Stanley hospital and could not fault the treatment I received. I then had 8 weeks radiotherapy at another service, again with the best care.

But now the follow up and reconstruction has been less than ideal. My face was perfect after the operation but I had no teeth on one side and it was obvious when I smiled. I asked for a few teeth for cosmetic reasons and was told I needed teeth for practical reasons and a reconstruction would be needed.

The following year, I recall a doctor decided to remove the fat graft in my cheek and seemingly destroyed the symmetry of my face. My face immediately started sinking. I developed double vision and my face and eye started drooping. My cheek sunk in and my face wrinkled. I found the mistake was obvious and I believe I was lied to by another doctor who tried to lay the blame on the radiotherapy treatment. I have since had Maxillofacial specialists confirm it was the removal of the fat that caused the sinking of my face.

My face continues to decline every day. The longer it’s left the worse it looks. I look so much older than my age. I’ve always taken great pride in my appearance and good care of my skin. I’ve had to get special glasses that cost me $2000 because of double vision caused by my eye drooping and now I need more but can’t afford it and as it’s still not stable or fixed there’s no point because it could get worse again!

I have been seeing the other Maxillofacial team since, with the view to having some sort of reconstruction but as of yet nothing has happened, besides the removal of the failed implant.

Recently, I saw the plastic surgeon at Fiona Stanley hospital who was going to perform some fat grafts of my face, I was given a priority 2 surgery waiting period of 90 days and sent home. That was many months ago. As of yet, I’ve heard nothing.

I’ve just had a new dental plate made so I’m gathering that means nothing is going to happen for quite a while, even though I’ve been assured that I am a priority.

I have been depressed to the point of being suicidal, I feel alone and abandoned. I feel frustrated and useless. I feel punished. I feel mistreated.

I’ve been coming to the hospital sometimes twice a week for the last few years, I live hundreds of km away. I drive myself back and forwards. I use PATS which is so painful trying to remember to get forms signed every single appointment and then getting gp referrals because of all the different specialty’s running out at different times. When I believe they have the ability to check my appointments on the computer anyway! The cost to me financially has been immense. The cost to me mentally has broken me.

I feel I have been forgotten in waiting rooms more times than I can count. Sitting there, the last person in the room 3 hours after my appointment time waiting patiently for my turn. Only to see yet another new registrar that I feel knows nothing about me or my cancer.

On the day of writing this, I was lucky, on this day my wait was only an hour and a half, and after that I didn’t get to see the oncologist, just a registrar that I felt didn’t know me at all, that went and asked my oncologist what to do. Actually I haven’t had a face to face with my oncologist for probably 2 years. I’m not important. The very fact that I have 2 lumps that have me petrified isn’t enough to get good treatment. In my opinion, poor people don’t get good treatment, I feel they die waiting.

I don’t know what to do anymore! I feel nobody cares. I feel I’m just another number that means nothing to anyone.

I loved it when everyone was wearing a mask because I could cover my freak face without people thinking anything of it. My kids didn’t have to be embarrassed by their parent's face. The fight in me has just about been beaten 😥😥

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Responses

Response from Kellie Blyth, A/ Executive Director, Peel Health Campus transition, South Metropolitan Health Service nearly 2 years ago
Kellie Blyth
A/ Executive Director, Peel Health Campus transition,
South Metropolitan Health Service
Submitted on 29/08/2022 at 12:36 PM
Published on Care Opinion at 12:37 PM


picture of Kellie Blyth

Dear bonanzays56,

Thank you for taking the time to write to us. I was so very sorry to read of the difficult and painful journey you have been through over the last couple of years. I agree it is very frustrating to be waiting, and we do have delays on our surgery waiting lists due to a combination of reasons, including the impacts of COVID19 and staff illness. That said, I hear the impact this has had on your life, your family and you mental health, your experience over the past few years sounds exhausting.

Can I please assure you that you have not been abandoned and you are definitely not being punished. We are working very hard to book surgeries, and we do try to keep patients updated, but I recognise that the wait can be very tiring. I strongly encourage you to reach out to your GP who can assist and support you with the mental health issues you are experiencing. You are not alone, and we do want the best possible outcome for you.

To enable us to investigate your situation and determine if there is further follow up required or support we can provide could you please contact our Patient and Family Liaison team on 6152 4013 or FSHFeedback@health.wa.gov.au.

We look forward to hearing from you.

Best wishes,

Kellie Blyth

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Response from Trenton Greive, Operations Manager Western Wheatbelt, WA Country Health Service - Wheatbelt nearly 2 years ago
Trenton Greive
Operations Manager Western Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 1/09/2022 at 5:21 PM
Published on Care Opinion on 2/09/2022 at 8:50 AM


picture of Trenton Greive

Dear bonanzays56

Thank you for taking the time to tell your story. I was sorry to read of your frustrations with the health system and I understand Fiona Stanley Hospital have reached out to you.

If you would like assistance with the Patient Assisted Travel Scheme (PATS) process and applications I encourage you to call me on 9690 1310 and I will be very happy to help you and our team will provide you with any further advice you may need.

Kind regards

Trenton

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Update posted by bonanzays56 (a service user)

I am still waiting. I put a complaint in to the hospital and basically they sent a letter seemingly saying it’s not their fault, suck it up, and they won’t take any responsibility for anything.

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 3 months ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 29/01/2024 at 6:17 PM
Published on Care Opinion on 30/01/2024 at 10:09 AM


picture of Neil Doverty

Dear bonanzays56,

Thank you for getting in touch again. I am sorry that you felt the letter you received in response to your submitted complaint did not address your concerns. I have been told that you are currently booked in for surgery soon at Fremantle Hospital. I wish you well in your upcoming surgery and all the best for your recovery.

Kind regards

Neil Doverty

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Update posted by bonanzays56 (a service user)

Dear Neil

At the time of writing this, I'm currently sitting in clinic waiting for about my tenth appointment to try and deal with my pain and this time try and help me talk so people can understand me. actually it’s not even an appointment it’s just a wonderful registrar that feels sorry for me so makes time to help me.

He doesn’t just send seemingly standard condescending letters making sure that “his” hospital isn’t responsible for the continuous shoddy treatment that I feel I have received.

Well Mr Doverty, I haven’t been able to eat food since the beginning of last month. I have drink flowing out of my nostrils if I don’t tip my head back with every sip, and can’t speak properly. I haven’t been back to work yet and I have run out of sick pay. I work with children and have to speak to them! No one told me they were removing my palate, no one mentioned it at all.

Cheers

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