This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"CMC dedicated professional nurses"

About: Prince of Wales Hospital / ASB 3S - Community Management Centre

(as the patient),

I must say that when I caught Covid 19 twice - I am not the easiest or nicest person to care for. I had few comorbidities and I am not the easiest person to reach via phone during my Covid home isolation. As I looked back the greatest thing during my Covid home isolation is to have CMC nurses care and monitoring me over the phone daily for 7 days. 

As I am not easily reached via phone - I only remembered speaking to Melissa and Susan. I will never forget Melissa's angelic gentle voice when she assessed me over the phone. I am very fortunate to hear her voice during isolation, very patient with me and great advice she gave me. I can also remember speaking to Susan late in the evening majority of time  - maybe she works mostly in the evening. She never gave up in calling or leaving me text messages over my phone. I can see her dedication in what she does. I was well monitored and well advised with all the tips to manage Covid at home.

I really hope that every hospital will have such remote monitoring services so that all are cared for while in isolation. 

I may not know these 2 great nurses in person but I know with all my heart that CMC - in my opinion they are your great assets to have in your remote monitoring management. So thank you Melissa and thank you Susan. Keep up your dedication and passion in all that you do. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital nearly 2 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 23/08/2022 at 3:33 PM
Published on Care Opinion at 4:39 PM


Dear whisperjf86,

Thank you for taking the time to write to us and sharing your beautiful story. We are very sorry to hear that you have been unwell and hope that you are progressing in your COVID recovery. We agree with your words of acknowledgement the CMC Team are extremely professional in ensuring the remote monitoring journey for all patients is one that is compassionate and tailored to provide safe responsive care for all our patients.

We will ensure that your kind words of thanks and gratitude are shared with the Melissa and Susan whom we know would be very proud to hear such wonderful words of sincere thanks and appreciation. It is reassuring to hear that the process of regular monitoring was excellent and you felt that Melissa and Susan were so reassuring, kind and compassionate whilst monitoring you twice daily for the duration of your isolation.

The CMC Team have made a huge difference for so many patients just like your experience has shown how important remote monitoring services are for delivering health care within your home. Your feedback has helped us understand how important the CMC service is to our patients and our community.

Thank you for taking the time to share this wonderful feedback, it is greatly appreciated.

Kind Regards,

Barbara

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k