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Meningococcal in child

Posted By Parentrantover

"Meningococcal in child"

About: Perth Children's Hospital / Emergency Department

(as a parent/guardian),

I took my child into ED at pch recently. They had been severely asthmatic since they were born and had 18 attacks in 48 hours. I understand my child’s oxygen levels admitted by pch staff were 91-92.

This child was wheezing beyond all means, we sat in the waiting room for around 3 hours. I recall we didn't see a doctor until 5 hours in. My child received no help. They passed out twice in my arms and went blue in the lips, I was scared and I believe I had a nurse laugh at me and say they have more important things to do. I took them to a different hospital’s emergency department straight after my child was discharged with nothing but antibiotics which we already had to begin with.

Upon arriving at the other hospital, they said my child’s oxygen was 88, they did a bunch of tests and a chest xray showed one lung swollen compared to the other and a severe case of meningococcal. I'm not sure how it seems every single one of your staff members who I dealt with at PCH said there was nothing wrong with my child and they had a mild a flu.

I feel like we have poor medical care in a country like Australia.

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Responses

Response from Tony Dolan, Executive Director PCH and Neonatology, Perth Children’s Hospital nearly 2 years ago
Tony Dolan
Executive Director PCH and Neonatology,
Perth Children’s Hospital

Submitted on 25/08/2022 at 4:43 PM
Published on Care Opinion at 4:43 PM

picture of Tony Dolan

Dear Parentrantover,

Thank you for sharing the experience regarding your recent visit to the Perth Children’s Hospital (PCH), Emergency Department.

I am very sorry to learn of the situation you have reported, not being seen in a timely manner with an unwell child and feeling not listened to by the staff, this would have been extremely stressful. At PCH we strive on providing excellent care to children and on this occasion for you and your child we did not, and I sincerely apologise for this experience.

I would like to further investigate your experience and would encourage you to contact our Consumer Engagement team to have a confidential conversation about the details of your experience with a view to improving our service. Our Consumer Engagement team can be contacted on (08) 6456 0032 or at CAHSFeedback@health.wa.gov.au.

Thank you again for your sharing your experience and I hope your child has recovered from their illness and is well.

Yours sincerely

Mr Tony Dolan

Executive Director Perth Children’s Hospital and Neonatology

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