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"Preventable traumatic infection"

About: GPs in the Cowan Electoral District Perth Children's Hospital / Emergency Department St John of God Midland Hospital / Emergency Department

(as a parent/guardian),

My child deeply sliced their leg open, and although we were seen very promptly when I took them to St John of God Midland, I believe the actions and condescending attitude of the treating doctor led to a very serious infection of MRSA which required admission to Perth Children's Hospital for administration of intravenous anti-biotics.

The initial wound was 2cm deep and 1cm wide  with muscle bulging out - my entire kitchen was sprayed with blood. As a young child, they were terrified and it took myself and a nurse to hold them down for treatment.

I requested ketamine to calm them appropriately as they were screaming and thrashing, to which the doctor refused citing that it was their job and not mine. Whilst trying to comfort my child and explain what was happening, the doctor placed their hand on my shoulder and said how about you let me be the doctor and you be the parent. They closed the wound with only 1 stitch, despite my requests for more knowing that they are a very active child and it will not hold.

Less than 24 hours later, the stitch had pulled and the wound re-opened. I immediately took my child to a medical centre, where I believe the poor care of the GP there also catalysed the subsequent infection. They removed the covering bandage to observe the wound, but did not cover it before having us wait for 3 hours to be seen by the treating nurse to glue it. The doctor prescribed the broad spectrum anti-biotic amoxicillin to prevent infection.

All requests the doctor, reception, nurses in the clinic and other staff were met with "you'll be seen straight away, you are the next patient." Meanwhile, several patients presented and were treated while we waited, with an open deep tissue wound exposed. When we were finally seen, the nurse glued the wound shut entirely. Obviously, in my opinion, infection began to set in.

I quickly realised the bacteria were resistant to the amoxicillin so presented back at St John of God. By this time, a slight abscess had developed due to the lack of drainage site, and the staff there removed the stitch to allow drainage, and prescribed cefalexin. 

Resistant to this anti-biotic also, the infection worsened rapidly within 24 hours. My child's entire leg from the knee down was bright red, hot to touch, shiny, and had nearly doubled in size at their calf where the abscess was. I immediately took my child to Perth Children's Hospital.

Our experience here was 2-sided: swift and appropriate with great care, however I only believe this was delivered due to my background (I was studying micro-biology) and had the adequate discourse to explain the history and communicate my requests for my child's treatment. Until I pulled those cards and explained why I thought my child had a multi-drug resistant s. aureus infection, I was, in my opinion, unfortunately judged on my appearance at the time and had been spoken to very condescendingly. 

An orthopaedic surgeon was called in to assess my child, and finally they were admitted and administered intravenous anti-biotics: fluclolaxacillin (which later proved to be ineffective due to bacterial resistance) and vancomycin (the big gun that finally worked). Swabs of the wound confirmed the presence of s. aureus. 

Thankfully, after a few days at PCH my child improved, and we completed the treatment closer to home at St John of God Midland. All up, my child spent a week on high doses of powerful anti-biotics which gave them nausea and diarrhoea. It was incredibly traumatic experience for them, as nearly 2 years on they are still completely terrified of infections, hospitals, and needles. Not to mention the anxiety it caused me, knowing how serious anti-biotic resistance is, and the impact it had on my child's older sibling. They still has a very nasty scar and the site is generally sensitive with possible nerve damage (they complain of tingles down their calf, and won't let anyone touch around the scar). 

All completely preventable, if, I believe, the initial doctor had have just stitched the wound properly in the first place. I genuinely believe that had this happened to another family who were not able to advocate for their child as I was able to, that it would have been catastrophic. 

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Responses

Response from St John of God - Midland nearly 2 years ago
Submitted on 1/09/2022 at 11:28 AM
Published on Care Opinion at 12:07 PM


Dear browserzn66,

Thank you for raising this very important issue in your Care Opinion post.

We were extremely concerned to learn of your family’s experience and would appreciate the opportunity to speak with you about this matter.

Please be assured we are committed to providing the highest standard of care for our paediatric patients and we were upset to learn of the impact this injury had for your child and their sibling. We look forward to hearing from you so that we can undertake a comprehensive investigation into the serious issues raised in your post.

Please feel welcome to contact our Patient Experience Team on 9462 4901 or via Mi.PatientExpereinceTeam@sjog.org.au

Kind regards,

Sonya Jones

Acting Director of Nursing, Midwfiery and Clinical Governance

St John of God Midland Public and Private Hospitals

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Response from Child and Adolescent Health Service - WA nearly 2 years ago
Submitted on 2/09/2022 at 7:08 PM
Published on Care Opinion on 5/09/2022 at 8:49 AM


Dear browserzn66

Thank you for taking the time to share your experience on Care Opinion. I was very sorry to read about your child’s injury and imagine that this must have been a very distressing time for you and your family.

I acknowledge your mixed feedback regarding your experience at PCH. I was saddened to hear that you felt that you had been judged on your appearance and that staff had spoken to you in a condescending manner. Equity is one of our core values at PCH and all families should expect that they will be treated with compassion and respect. I sincerely apologise that you were not always treated in this way during your child’s admission. It is important that we receive feedback so that we can improve our service.

I would like to acknowledge your role in advocating for the best possible care for your child and I was pleased to hear that they recovered quickly after they received Vancomycin. I appreciate your feedback regarding the great care that your child received at PCH.

Please accept my best wishes for your child’s continued recovery.

Kind regards

Dr Jane Valentine
Co-Director, Medical Services

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