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"Tear in the knee"

About: Wonthaggi Hospital / Emergency Department

(as the patient),

I had a meniscal tear and a ruptured bakers cyst in my knee. I tried going to emergency as the pain was shocking. I was left in the waiting room for about 4 1/2 hrs, no pain relief what so ever, even though I had asked. When the doctor saw me, I recall they didn't even examine the leg which is full of fluid. It seemed they got a nurse to give me some neurofen before sending me home. I felt the doctor should have at least examined me.

I had a referral sent to the hospital a few weeks ago. At the time of writing this, I have just heard from them saying I can't see an orthopaedic surgeon till a couple of months time. What do I do about the tear in the knee in the meantime, my local doctor can't do anything to help there apart from advise to have anti inflammatory drugs and pain killers.

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Responses

Response from Jan Child, CEO, Bass Coast Health last month
Jan Child
CEO,
Bass Coast Health
Submitted on 26/08/2022 at 11:56 AM
Published on Care Opinion at 12:11 PM


picture of Jan Child

Dear earthsf83,

It sounds like we haven't been helpful. I am very sorry. Please call me on my mobile or text me your details so I can reach out to you. My number is 0472 846355.

Thanks, Jan.

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Update posted by earthsf83 (the patient)

After contacting Jan child, the CEO of the hospital called me and was very apologetic. They also made my outpatient appointment for next week instead of November. Thank you to those who responded.

Response from Jan Child, CEO, Bass Coast Health last month
Jan Child
CEO,
Bass Coast Health
Submitted on 29/08/2022 at 10:00 AM
Published on Care Opinion at 12:03 PM


picture of Jan Child

I'm so sorry that you even needed to make the post - we are looking into how we can make sure this doesn't happen to others and are really grateful for your understanding.

All the best with your appointment.

Kindest Regards,

Jan

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