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Thanking staff

Posted By decembercc96

"Thanking staff"

About: Geraldton Hospital / Emergency Department

(as the patient),

I attended ED recently, and want to thank the lady behind the glass, I think she was clerical, not a nurse, her name was Felicia. She was very kind, and was able to assist me with not only updating my information, she got cups for me for the water machine, she got me a blanket when I was cold, and each time I asked for an update on how much longer it would take, she was very professional, calm and reassuring.

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Responses

Response from Jody Rolston, Operations Manager Midwest Murchison, WA Country Health Service nearly 2 years ago
Jody Rolston
Operations Manager Midwest Murchison,
WA Country Health Service

Submitted on 7/09/2022 at 5:01 PM
Published on Care Opinion on 8/09/2022 at 8:41 AM

picture of Jody Rolston

Dear decembercc96

Thank you for sharing your experience with us on Care Opinion.

Thank you for your compliment around how well supported you felt throughout your stay in the Geraldton Hospital Emergency Department. It was so wonderful to hear that Felicia exemplified our values of compassion, by ensuring you were kept warm, hydrated, and informed as you waited for treatment.

Our teams are always grateful for the compliments they receive and it will be my pleasure to share this lovely feedback with Felicia and her colleagues, to acknowledge the patient-centred care provided to our community.

Thank you again and I do hope you are feeling better now.

Kind Regards,

Jody Rolston

Regional Manager Patient Safety & Quality

WA Country Health Service – Midwest

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