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Care Opinion

Covid isolation

Posted By Thanks19

"Covid isolation"

About: Prince of Wales Hospital / ASB 3S - Community Management Centre

(as the patient),

My partner and I both tested positive to Covid but because I suffer from asthma I was given extra care and attention which included the home delivery of an oxygen meter. We were also directed to a respiratory clinic who prescribed the anti-viral medication for us immediately. In addition to the Covid, I have suffered with either a sinus infection and/or tooth problem which has proven extremely painful. Apparently, I can't be seen by either my ENT specialist or Dentist for a period of 14 days after Covid diagnosis. The Oxygen/ Pulse test is monitored twice daily and on one occasion when I felt anxious because of the associated pain, I was contacted immediately by a staff member. 

I cannot express enough my gratitude concerning the care and attention that I have been given. Recently, I received a phone call saying I was clear to leave isolation and once again I thanked the staff for the amazing care I have been given.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital nearly 2 years ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital

Submitted on 9/09/2022 at 4:43 PM
Published on Care Opinion on 12/09/2022 at 8:41 AM

Dear Thanks19,

Thank you for taking the time to write to us sharing your story. We are very sorry to hear that you have been unwell and hope that you are progressing in your COVID recovery. We agree with your words of acknowledgement the CMC Team are extremely professional in ensuring the remote monitoring journey for all patients is one that is compassionate and tailored to provide safe responsive care for all our patients.

We will ensure that your kind words of thanks and gratitude are shared with the CMC team. It is reassuring to hear that the process of regular monitoring was supportive to you and your partner.

Your feedback has helped us understand how important the CMC service is to our patients and our community. They have made a huge difference for so many patients just like your experience has shown how important remote monitoring services are for delivering health care within your home.

Thank you for taking the time to share this wonderful feedback, it is greatly appreciated.

Kind Regards,

Barbara

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