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Staffing in the Emergency Department

Posted By learningjm97

"Staffing in the Emergency Department"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

Arrived at in the morning after the Dentist advised to go straight to ED…. Did a covid test etc 2 hours later. Later I get moved to this waiting room where staff are coming in and out like no tomorrow with coffees and lunch. By mid morning no one still had seen my partner and I felt they needed to be in a bed comfortable because of how sick they are.

The receptionist at the desk ducked off for about 15 mins while a person and their child came in waiting to be seen dinging the bell... All the staff walking past had a nurse tell this person their child wasn’t in the Department when they were, finally, when the receptionist got back with their coffee they found where the person's child was.

Secondly, tried to ask why everyone else was getting seen before me and I got told the receptionist was training and they couldn’t let me know?! Maybe don’t have trainees running the ED Department as I felt they were. 

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Responses

Response from Kellie Blyth, Executive Director, Peel Health Campus, South Metropolitan Health Service 2 years ago
Kellie Blyth
Executive Director, Peel Health Campus,
South Metropolitan Health Service

Submitted on 21/09/2022 at 10:26 AM
Published on Care Opinion Australia at 10:46 AM

picture of Kellie Blyth

Dear learningjm97,

Thank you for taking the time to provide your feedback. From your story, it sounds like your partner many have been to the Ambulatory Emergency Care Centre (AECC) after triage in the Emergency Department (ED). The AECC is designed to enable us to provide more timely care for patients who are unlikely to need an overnight admission. Patients are still however seen in order of clinical priority, as they are in the ED.

Unfortunately our services are experiencing unprecedented demand and the waiting time your partner experienced was longer than we would like. We should have kept them better informed and I am sorry this did not occur. As a teaching hospital we do need to train new staff, but there is always a point of escalation if they cannot answer a patient query.

I hope your partner has now recovered.

Kind regards,

Kellie Blyth

Executive Director

Fiona Stanley Fremantle Hospitals Group

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