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Appointment cancel when I arrived for it

Posted By phoenixmk88

"Appointment cancel when I arrived for it"

About: Kalgoorlie Mental Health Inpatient Service

(as a parent/guardian),

My child have an appointment recently at Kalgoorlie Hospital. I have to take the day off work to attend this appointment. When we arrived for the appointment ( 15min early) I was told that someone should of called me but this never happened. I waited for 30 minutes in the waiting room I was then told that there was no doctor available to see my child. In my opinion, this is crazy and very upsetting.

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 3 years ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 5/10/2022 at 1:25 PM
Published on Care Opinion Australia at 5:16 PM

picture of Peter Tredinnick

Dear phoenixmk88,

I am disappointed to read of your recent experience and very sorry this happened to you. It must have been exceptionally frustrating, especially as you took the day off work to attend this appointment. There has obviously been poor communication and organisation from our side and I appreciate you identifying this with us so that we can look at opportunities to improve. Making improvements to the accessibility of our services is especially important when it involves parents and children.

From your feedback I will speak to the team to identify the issues we have had. If you would like someone from Kalgoorlie Health Campus to look into your case specifically or to follow up with regards to your rescheduled appointment, please do not hesitate to reach out directly to our Director of the Kalgoorlie Health Campus, Alicia Michalanney on 9080 5817.

Again I apologise for the inconvenience and thank you for sharing your experience with us.

Kind regards

Peter Tredinnick
Regional Director
WACHS Goldfields

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