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"Excellent care at PCH ward 4A"

About: Perth Children's Hospital / Ward 4A - Adolescents

(as a service user),

My teenage son had a spontaneous pneumothorax and was transferred to PCH via RFDS as we live in a small town outside of Perth. The care he received from the beginning to the end of his stay was incredible. Every nurse that attended him was professional and kind.

He had an operation and recovered quickly. We found Dr John and his registrar were so good at communicating and doing some great surgery, and thanks to the Anaesthetists for good post op analgesia. The staff we encountered were all keen to learn and quickly sought expert opinion if they were unsure on things and we felt very reassured by the ICU staff coming to help.

Everyone we saw was so friendly and calm. We were so impressed by the building and its design, the way you could close the door to keep out noise, the blinds that worked, the sofa bed that was really comfy, the shower and toilet ensuite - all brilliant. We felt the volunteers were brilliant too, keeping my son entertained and being kind to me in the coffee area downstairs! They also helped with the laundry (essential- so grateful I could get clean clothes) and helped with our bags on our way home.

My son had an amazing view over King's Park which made everything better. We even got to watch a crow making a nest and feeding its babies in the pine tree outside the window, a great distraction. I lost the bit of paper that I wrote the names of the nurses down who my son particularly liked, but you will know who you are.

Thank you every one of you, you made a stressful time not quite so awful, and even fun at times. Seeing other kids in worse states and hearing what you all have to do (even with the door shut we could hear a few "exciting" episodes) puts everything in perspective. I believe you all do an amazing job, well done. 


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Responses

Response from Child and Adolescent Health Service - WA about a year and a half ago
Submitted on 3/10/2022 at 6:20 PM
Published on Care Opinion on 4/10/2022 at 9:55 AM


Dear Roo

Thank you for writing to Care Opinion to share your positive experience on Ward 4A at the Perth Children’s Hospital.

We acknowledge that having a sick or injured child is a very distressing time and our staff do their best to make your experience at PCH as stress free as possible.

The Child and Adolescent Health Service is a values based organisation with Compassion being one of our values. The staff at PCH are encouraged to be true to these values each and every day, and we are very happy to hear that our staff have gone above and beyond in treating your son.

Positive feedback such as yours is pivotal in encouraging and supporting our staff, so thank you for taking the time to let us know.

We hope your son is healing well and wish you and your family all the best.

Kind regards

Nurse Co-Directors – Surgical and Medical
Perth Children’s Hospital

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