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"Busselton ED compliment"

About: Busselton Health Campus / Emergency Department

(as a service user),

I was seen by Dr Francis for a concussion. He provided a highly efficient examination. I am a health professional myself and I was absolutely thoroughly impressed with his down to earth, friendly and highly informative approach. I found his communication skills are superb, I was blown away by this level of thorough communication from a medical doctor.

I have never provided a compliment before but I feel as though this care was so exceptional that he deserves to be recognised for his attention and dedication to incredible health service delivery.

My daughter and I were on our way in next to no time with treatment and a management plan.

What an asset I feel he is to the WA country health service.

Thank you Dr Francis and well done to you for keeping up your commitment to high quality care after many years of service.

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Responses

Response from Jodie Omodei, Operations Manager, Coastal, WACHS South West about a year and a half ago
Jodie Omodei
Operations Manager, Coastal,
WACHS South West
Submitted on 11/10/2022 at 7:09 PM
Published on Care Opinion on 12/10/2022 at 9:55 AM


Dear jivetj87,

Thank you very much for the lovely feedback in regard to Dr Francis. We also believe he is an asset to WA Country Health Service and Busselton Health Campus!

Good communication is vital to ensuring a safe patient journey and I am so very pleased that this was your experience

We have made sure that Dr Francis has received your feedback and he was very appreciative.

I hope you are back on your feet and have fully recovered from your concussion. Thank you again.

Kind Regards,

Jodie Omodei

Operations Manager

WACHS-SW Coastal

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