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DCR surgery checkup

Posted By deltamf87

"DCR surgery checkup"

About: Sydney / Sydney Eye Hospital

(as the patient),

The service by Dr Martin and the registrars and nurses was kind and compassionate as always. 

The new IT system however is insane. It barred entry seemingly until the last nanosecond (15mins is not long enough prior to appointment in my opinion) and made me very late for my appointment. Judging from the crowding at reception it seems to make the patient experience worse than ever. 

No value add for anyone in my opinion!

I believe it's a total waste of money!

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 2 years ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 10/10/2022 at 1:13 PM
Published on Care Opinion Australia at 1:31 PM

Dear deltamf87,

Thank you for your compliment on the care delivered by Dr Martin and the eye outpatient team. We continue to strive for high-quality care for our patients at all times.

I am sorry to hear about your experience with the new check-in system. This new piece of technology (Qflow) is designed to improve the patient experience by providing the flexibility of allowing patients to check in on their smartphones and at one of the clinic kiosks to avoid excessive waiting and queueing for appointments.

As it is a new system in our facility, we appreciate feedback from our patients and staff. I'll pass your feedback on to our team to look at how we could further improve the patient experience.

Thanks again for taking the time to share your story at Care Opinion.

Kind Regards,

Dr Pauline Rumma

Director of Clinical Services

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