"Appointment system"

Based on my experience, its unbelievable how bad I feel their system is in regards to updating their patients on any changes.

Here a few examples of what I experienced:

- After many long hours sitting on a plastic chair with my child, I have received a verbal confirmation of some kind of specialist telling that my child will be booked in 3 months from now, this is the day I and my child are looking forward to because its an important procedure. I even received a letter at home mentioning this. All great. I visited the hospital weekly for my child’s check-up meanwhile, everyone smiling. Fast forward 3 months, the big day, but at the desk they tell me there’s nothing booked in. Huh! I make frustrating calls and PCH and the nurse tells me sorry about that with a bunch of apparent excuses blaming others. I recall the Nurse says good news, fixed it and its going to be the following morning at 9. Right before hanging up I believe they confirmed that yes, they’ll text message me the confirmation. Guess what, nothing ever arrived. Not even a phone call. Next day at 9am, I get to hear that they cant find my child’s notes. Oh and as I understand it they are missing some paperwork too, even though it was all confirmed many months ago remember? Absolute clown show, I felt. I found there’s many more mistakes of their end that I haven’t written down.

- I feel they make up promises that they dont keep.

- The letters I received with appointment dates arrived most of the time 1 week after the mentioned date. Nice. This hospital is about an hour drive away from me.

- I have no follow up phone calls.

- I recall 0 emails. Hello 2022?

- I believe no one is held responsible. Shifting the patient (me) to other people/departments all the time.

I feel something needs to be done about it, if you’re reading this PCH.

It seems like 1.2 billion went into designing the building (which looks really great) and I feel like their IT system is so convoluted or horrible to work with that it might’ve been a better idea, in my opinion, to just share an Excel sheet on a USB stick around the departments.

Based on my experience, I am not coming back anymore.