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"Indifference towards older people"

About: Northam Health Service Wheatbelt Regional Palliative Care

(as a relative),

I took my spouse to Northam Hospital. They were over 70 years of age. Trying to get some people, not all, to help them in their last days at Northam Hospital was, I felt, an uphill battle that I lost. My spouse is gone and I am left with questions.

When did Advance health directive become a first option, not the last as I felt it was? From the minute they saw the Advance Health directive, I believe my spouse wasn't getting all the care and support they needed.

When did it become acceptable to tell a spouse "you want to keep them alive for your selfish reasons?" What selfish reasons?

When did it become acceptable to talk to me in what I felt was a condescending manner? After few minutes of this from a doctor, I said please don't take me for an idiot. I recall their response was "Actually I do". When did it become acceptable to talk like this? Is it my skin colour that makes you talk like that?

When did people of old age become, as I feel it was in my experience, a burden on the health system?

When did it become acceptable to convince me that it is end of life, when to me, clearly it wasn't.

I feel some people at Northam Hospital lost all respect towards old people like me and their families.

When did it become acceptable to have no respect, compassion and empathy towards older people like us, as it seemed to be in my experience.


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Responses

Response from Trenton Greive, Operations Manager Western Wheatbelt, WA Country Health Service - Wheatbelt about a year and a half ago
Trenton Greive
Operations Manager Western Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 14/10/2022 at 12:52 PM
Published on Care Opinion at 1:13 PM


picture of Trenton Greive

Dear browserpx67

Thank you so very much for taking the time to share your story at a very sad time for you and your family. Please accept my condolences for the loss of your spouse.

I deeply regret that staff were unhelpful and did not provide compassionate care to you and your spouse especially at this very difficult time. You always have every right to have your questions answered and be respected in advocating for your spouse; and equally have compassionate and appropriate communication from clinical staff.

It is important staff ensure patients and carers are aware and understand the purpose of the Advance Care Directive (ACD). The ACD guides decision making for an individual patient's care and treatment. I am so sorry this was not explained properly and apologise for the additional stress caused to you.

I have asked Denise, our Ward Clinical Nurse Manager, to share your story with staff and in doing so reflect on their communications; to provide better compassionate care for patients at their end of life.

Denise and I would really welcome a meeting to discuss further how we can do better in these circumstances. If you are ready to do so, I would like the opportunity to meet you. My number is 9690 1315 or Denise can be contacted on 9690 1610.

Kind regards,

Trenton

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