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"Asthma assistance"

About: Peel Health Campus / Emergency Department

(as the patient),

Struggling to breathe with asthma as well as experiencing chest pain. I went to my closest ED for assistance. 

On going to triage desk, I get a 30second interaction with the triage who I felt barely showed any interest.

Rather then show empathy, it seemed they pushed across some ventolin and told me to use it whilst I wait. 

Sent on my way, half an hour passes and the chest pain is getting worse. 

I went back up to triage, tried a couple times to get the attention of the triage nurse, but it seems to me they were too busy sitting on their phone, scrolling on social media. 

I recall it took another nurse to come up to them and say something. 

On telling the nurse about my pain I got told they will let them know, they know what it is, but they will tell them.

I then proceeded to wait another hour before being seen. 

I then felt like I was rushed through. No support for what happened apart from some Panadol. 

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Responses

Response from Matthew Wright, Chief Executive Officer, Peel Health Campus, South Metropolitan Health Service about a year and a half ago
Matthew Wright
Chief Executive Officer, Peel Health Campus,
South Metropolitan Health Service
Submitted on 11/10/2022 at 7:56 PM
Published on Care Opinion on 12/10/2022 at 9:58 AM


picture of Matthew Wright

Dear bluenx75,

Thank you for your feedback regarding your recent presentation to the Emergency Department at Peel Health Campus. Please accept my sincere apologies for your experience and for any distress this caused you.

We do take all feedback seriously and would welcome the opportunity to investigate your concerns and respond to you directly. The best person to help to facilitate such conversations is our Complaints Officer who can be reached via phone on 9531 8580 or email to enquiries.phc@ramsayhealth.com.au. We recognise that you may not wish for your feedback to be treated as a formal complaint and please be reassured that this will not be necessary; this will simply allow us to look into this matter in more depth.

Thank you for taking the time to share your story, and once again I am very sorry you felt that you were not listened to by our triage staff and for the delay in being seen by one of our doctors.

Kind regards,

Matthew Wright

Chief Executive Officer

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