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The excellent care given

Posted By taurus1609

"The excellent care given"

About: Kalamunda Hospital / Palliative Care Service

(as a relative),

Our mother, in her late 90s, lived an independent solitary life in her own home prior to being admitted into the care of the staff at Kalamunda hospital.

She wasn’t the easiest patient; she developed a needle phobia and got quite worked up when anyone tried to do any obs or tests. The doctors and nurses were fantastic, they did their utmost best to accommodate mum in trying to make her more comfortable and relaxed, nothing was too much or impossible, everything was for the best interest of mum.

We were kept informed of everything that was happening and all our questions answered. We spent 3 very intense weeks at the hospital, and I was in awe of the care and attention given to our mum each day. I think the hospital has a fantastic team of doctors, nurses, administration, assistants and volunteers, many reached out and touched our hearts at such a sad time in our life and for this we will be forever grateful.

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Responses

Response from Neil Cowan, Executive Director, Armadale Kalamunda Group, EMHS about a year and a half ago
Neil Cowan
Executive Director, Armadale Kalamunda Group,
EMHS

Submitted on 18/10/2022 at 12:19 PM
Published on Care Opinion at 12:51 PM

picture of Neil Cowan

Dear taurus1609,

I was very sad to read of the loss of your mother and wish to express my sincere condolences to you and the family.

I appreciate this will be a difficult time for you, and I wish to Thank you for taking the time to share such kind words about our staff at Kalamunda Hospital.

Providing holistic support for patients and families who are at the end stage of life is something the staff at Kalamunda Hospital always strive for. It is very pleasing to hear you feel they did their utmost to make your mother comfortable and relaxed.

The team have really appreciated your lovely feedback, which has been shared with them, and the recognition of the excellent care given.

I am sure that you and the family continue to seek comfort in each other at such a difficult time.

Kindest regards

Neil Cowan

A/Executive Director

Armadale Kalamunda Group

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