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"Eye and facial burns"

About: Ambulance Service of New South Wales St Vincent's Hospital / Emergency Department Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

Late one night, I had some food and liquid explode in my face (after heating in a microwave). I immediately washed my face with a lot of cold water and put on gel burn pads but I knew I needed help as I couldnt open one of my eyes and could barely see with the other one. I managed to call an ambulance, make my way out of my complex and meet them.

The Ambos were great and we had a laugh about how it happened (exploding potatoes).

St Vincent’s ED were also fabulous and my examining Doctor was very thorough, kind and caring. I had to stay the rest of the night and he came back several times after scouring the place for ointment and moisturiser for my burns. He was still on shift the next morning, to discuss my going to the Syd Eye Hospital for further examination. A very long work period for him and I highly commend his care of me.

At the Eye Hospital, when I got into the treatment area ( it being a very busy day), the staff were also fantastic. Kind, caring and professional. I highly commend them also. In fact, one ends up in Emergency under stressful circumstances and most people only experience this infrequently. Our amazing medical professionals deal with people in pain every day and help save them. I feel we need to value and cherish our Nurses, Doctors and Support Staff.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital about a year and a half ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 21/10/2022 at 4:13 PM
Published on Care Opinion at 4:55 PM


Dear Exploding Potato Lady,

Thank you for sharing your story that truly highlighted the great work that our emergency team has achieved: delivery of professional, safe and quality care to our patients. It is great that you also acknowledged the care that you received by the ambulance crew and St Vincent Emergency. I'll pass on your feedback to our emergency team for their continuous efforts in delivering quality patient care.

Thanks again for sharing your story at Care Opinion and I hope you have a speedy recovery.

Kind regards,

Dr Pauline Rumma

Director of Clinical Services

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