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No follow up after incident

Posted By Unhappy19

"No follow up after incident"

About: Angliss Hospital

(as a relative),

My family member went to have a gastroscopy at an Eastern Health day procedure. They had a cardiac arrest and was sent to ICU. There has been no follow up following this incident, which has caused significant concerns regarding their mental health as well as the rest of the family's. It’s too late now, but I would like to raise my concerns for future incidents, that appropriate follow ups are considered. 

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Responses

Response from Sarah Aranha, Director Continuous Improvement & Consumer Partnerships, Quality, Planning & Innovation, Eastern Health about a year and a half ago
Sarah Aranha
Director Continuous Improvement & Consumer Partnerships, Quality, Planning & Innovation,
Eastern Health

Submitted on 3/11/2022 at 11:37 AM
Published on Care Opinion at 12:10 PM

Dear unhappy19,

Thank you for taking the time to share the experience you and your family member had at Eastern Health. I would like to apologise that this has not been a positive experience and that there has not been follow up with you and your family.

In order for us to follow up your particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au.

If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we hear from you soon so we can follow this incident up for you and your family.

Warm regards,

Sarah Aranha

Director Continuous Improvement & Consumer Partnerships

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