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"Diabetes affecting care"

About: Wonthaggi Hospital / Acute Ward Wonthaggi Hospital / Emergency Department Wonthaggi Hospital / General Medical and Surgical Wonthaggi Hospital / Medical Specialists

(as the patient),

I have always hoped for expert care. I am diabetic and have been so for many years. I believe this affects the care I receive. So late last year and faced with chronic constipation, went to Bass coast hospital and tests were undertaken. A diagnosis of mesenteric panniculitis was provided and I was referred to a doctor. I never actually saw them, and I believe they dismissed my complaint as diabetes related. It seemed the doctor went out of their way to dismiss the condition, but did no tests of their own. Since then I have had shingles in one of my eyes misdiagnosed- it has to be diabetes related as I have diabetes! Most recently I have had what I thought was food poisoning, but I felt the doctors dismissed it as diabetes related and no tests were prescribed. I visited ED on a recent night, and it became evident that they were not going to examine me, I recall one doctor insisted that I was being ridiculous in not accepting their diagnosis so I asked to be discharged. I went to my local GP who organised a CT scan, and guess what? I have colorectal cancer. In my opinion, if these medical experts had investigated twelve months earlier I would not be in the predicament I am in (currently waiting for a bed in the colorectal ward of another hospital). Rather than evidence based investigation I feel I have not been provided with quality care and simply labelled due to having diabetes. I accept any diagnosis based on evidence. I feel this has not been afforded to me.

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Responses

Response from Jan Child, CEO, Bass Coast Health about a year and a half ago
Jan Child
CEO,
Bass Coast Health
Submitted on 3/11/2022 at 10:13 AM
Published on Care Opinion at 10:13 AM


picture of Jan Child

Dear reticulumpq94,

I am so very sorry to hear about your experience and particularly sorry to hear about your recent diagnosis. What you describe is not at all in keeping with our expectations, and I understand why you are so unhappy. I would very much appreciate it if you could call me on 0472846355 so that we can get your details and review your medical record, speak to the staff involved, and undertake a full review. What you have described is very serious and we are very keen to make sure we understand what happened so that we can prevent this into the future. I can assure you that your feedback will be managed sensitively and confidentially and I am also keen to make sure you are linked with all the necessary supports and treatment options. Thank you for reaching out to us via Care Opinion and I hope you will contact me.

Kind Regards, Jan

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