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"Amazing experience in ED"

About: Geraldton Hospital / Emergency Department

(as a parent/guardian),

My child recently had a reaction to food whilst dining out.  She first begun turning red and hot.  She felt very unwell and whilst returning to our car she began to then have trouble breathing. 

I drove her to the Geraldton ED where they immediately provided medical assistance as well constant reassurance to myself and my child throughout the presentation. My daughter has since recovered but I really wanted to thank the staff for not only their medical treatment but the compassionate care they provided to my family in particular my child throughout the entire visit.  It should be acknowledged at the time that the ED was extremely busy and yet I felt their attentiveness was amazing. 

Thank you so much for your wonderful care of my child and and the ongoing care you provide to our community.

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Responses

Response from Jody Rolston, Operations Manager Midwest Murchison, WA Country Health Service 2 years ago
Jody Rolston
Operations Manager Midwest Murchison,
WA Country Health Service
Submitted on 14/11/2022 at 3:19 PM
Published on Care Opinion Australia at 3:43 PM


picture of Jody Rolston

Dear caredfor2828

Thank you for reaching out and sharing your story.

I was very pleased to read how the team at Geraldton Emergency Department provided a swift response to your child in what must have been an extremely frightening experience. I do hope your child has fully recovered and that she is continuing to do well. WACHS very much focus on delivering patient centred care so I was delighted that the team were able to provide you and your child with reassurance during the care and treatment being provided.

Your kind words have been shared with the ED management team as I know they will absolutely appreciate your positive acknowledgement of their great work.

Thank you again for reaching out through Care Opinion.

Kind Regards,

Jody Rolston

Regional Manager Patient Safety & Quality

WA country Health Service - Midwest

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