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"Experience in the hospital"

About: Maroondah Hospital

(as the patient),

I’m at Maroondah hospital at the time of writing this story and have been here 30 hours for the worst hospital experience of my life and I have plenty. They have left patients who have soiled them selfs for way to long up to an hour. Seemingly do not answer patients needs an elderly patient accidentally stop their oxygen and called out for help for 40 mins before they came and seemingly had a laugh about it🤬🤬 I feel have been to enough hospitals to No this is apparently a joke and there’s know one in charge to speak to 🤬 I feel there is no leadership in this ward it’s a free for all to apparently sit a gossip and not do there job. If you press call I believe you can expect to wait an hour. I feel like **** for writing this but I feel something has to be done. 

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Responses

Response from David Plunkett, Chief Executive, Eastern Health about a year and a half ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 17/11/2022 at 8:06 PM
Published on Care Opinion on 18/11/2022 at 9:50 AM


picture of David Plunkett

Dear julietbk87

Thank you for taking the time to share these concerns regarding your current experience at Eastern Health's Maroondah Hospital.

As you are currently a patient in one of the wards, could I please suggest that you phone the Patient Care Hotline on 9975 6789 and explain your concerns. You will need to provide your name, location and contact details.

Following this, a senior clinician will review and provide assistance.

I'm sorry this has been your experience to date and I hope through the steps above, we can make some improvements for the remainder of your experience and others in the ward.

Kind regards

David

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