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Taken seriously at Sydney Eye Hospital Emergency

Posted By orionny95

"Taken seriously at Sydney Eye Hospital Emergency"

About: Sydney / Sydney Eye Hospital / Emergency Department

(as the patient),

I presented to Sydney Eye Hospital due to concerns for my vision. The CIN nurse Irene was so reassuring and knowledgeable and I felt a lot calmer after seeing her. The doctor Justin was very thorough, took the time to listen to my story, asked relevant questions, advised, reassured and sympathised with me. Due to going in the evening, I was able to park outside (paid) and had a pleasant experience.

I'm very thankful to Irene and Justin for taking my concerns seriously.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 17 months ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital

Submitted on 25/11/2022 at 11:45 AM
Published on Care Opinion at 1:00 PM

Dear orionny95,

Thank you for sharing your story with us. We carefully monitor and review all patient feedback whilst striving to deliver optimal care.

It was lovely to hear how both the nursing and medical teams in the Emergency Department engaged in patient participation and focused on your needs.

Irene and Dr. Justin will both receive a Care Opinion HERO award for their compassionate care and excellent communication skills.

Kind Regards

Dr. P. Rumma

Director of Clinical Services.

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