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Waiting to get my blood takes

Posted By vegamp48

"Waiting to get my blood takes"

About: PathWest Margaret River Collection Centre

(as the patient),

The waiting room was full of people, you have to guess who is before you to see when your turn is. There was confusion who was next and it made me feel very uncomfortable.

I think it would be so much better to have a ticket system which I understand they do at other pathology places. The staff that work in there are very friendly and do their best which is appreciated. I have to get my blood taken regularly and find this problem forever present.

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Responses

Response from Suzanne Asker, General Manager, Regional Services, PathWest LMWA 17 months ago
We have made a change
Suzanne Asker
General Manager, Regional Services,
PathWest LMWA

Manages day to day operations for PathWest regional services

Submitted on 6/12/2022 at 4:05 PM
Published on Care Opinion on 7/12/2022 at 9:51 AM

Dear vegamp48,

Thank you for taking the time to provide this input. Feedback such as yours provides us with excellent opportunities to build on our high standards of service. Your suggestion for a ticket numbering system for the collection centre at Margaret River is a great solution and will be implemented in the next two weeks. We hope this improves the experience for all our clients at the Margaret River Collection Centre.

With kind regards,

Suzanne Asker

Acting General Manager

Regional Services Network, PathWest Laboratory Medicine WA

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