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"Disgusting comments in resus"

About: Perth Children's Hospital / Emergency Department

(as a parent/guardian),

My child was transferred via RFDS from outside of Perth to PCH for acute mental health care. They were given a Ketamine infusion for the 3 hour flight and was unconscious on arrival and taken into resus. When ambulance asked the senior nurse how to transfer my child across to resus bed I recall their response was, I don't care...just chuck them across. I quickly interjected and explained that they were my child and you weren't going to "chuck" them anywhere. I felt the nurse's response was overtly sarcastic seemingly mimicking me. They spent the rest of the hours we spent in resus looking at the presentation list and complaining that they were scheduled to finish at a certain time but won't get out until 6 hours later. I spent the entire time attending to my child vomiting. They also used sternal rubs that left bruises.  Absolutely disgusting in my opinion. I felt their behaviour changed after they found out I work in health care. If this is how you treat lay people then there's no hope.

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Responses

Response from Louise Keyes, Nursing Co-Director Medicine, Perth Children's Hospital, Child and Adolescent Health Service 17 months ago
Louise Keyes
Nursing Co-Director Medicine, Perth Children's Hospital,
Child and Adolescent Health Service
Submitted on 28/11/2022 at 2:06 PM
Published on Care Opinion at 2:07 PM


Dear authenticfk76,

Thank you for sharing your story on Care Opinion about the care of your child and comments made by a member of staff in the Emergency Department at Perth Children’s Hospital. This must have been a very difficult situation for you and your child and I am so sorry that you did not feel supported at the time.

I was concerned to learn of your interaction with the nursing staff and acknowledge that this would have compounded what was already a very distressing situation for you. Compassion, Excellence, Respect and Accountability are four of our core values and staff are required to discharge their duties and act in accordance with these values at all times. I sincerely apologise that the staff member did not demonstrate the level of professionalism that is expected.

Thank you again for taking the time to share your experience and for bringing your concerns to my attention. It is important that we receive feedback to improve our service. If you are open to us further investigating the situation that occurred, please contact the Child and Family Engagement Service on 6456 0032 or CAHSFeedback@health.wa.gov.au.

I hope that your child’s health has improved since you shared your story.

Yours sincerely

Louise Keyes

Nurse Co-Director, Medicine Division

Child and Adolescent Health Service

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