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"Duty of care"

About: Busselton Health Campus / Emergency Department

(as a parent/guardian),

My child was admitted to Busselton Hospital unconscious recently. They were unconscious for 7 hours. They had been at Leavers celebrations & had been encouraged to 'chug' their drink by volunteers, who are meant to be there to support the kids. While I appreciate how hard hospital staff work, especially during times like Leavers, I am distressed that I was not contacted, my child is still a minor & I am their next of kin.

When I called the hospital the next day, they said they would need my child's permission to call me & let me know what had happened. Even after my child gave their permission to call me, I never heard back.

I am upset at what I feel is the lack of Duty of Care shown by not contacting my child's family, as they are a minor.

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Responses

Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West 16 months ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West
Submitted on 5/12/2022 at 2:58 PM
Published on Care Opinion at 3:38 PM


Dear telescopiumrs79,

Thank you for posting in Care Opinion regarding the duty of care for your child.

I am very sorry no one returned your call after being given permission to contact you by your child. I would very much like to speak to you regarding this matter.

My name is Caroline Booker, Clinical Nurse Manager for Busselton Emergency department. I can be contacted on 9753 6061, or my email is caroline.booker@health.wa.gov.au.

I look forward to hearing from you.

Yours sincerely

Caroline Booker

Clinical Nurse Manager

Emergency

Busselton Health Campus

9753 6061

Caroline.booker@health.wa.gov.au

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Caroline Booker, Clinical Nurse Manager, Busselton Health Campus, WACHS South West 15 months ago
Caroline Booker
Clinical Nurse Manager, Busselton Health Campus,
WACHS South West
Submitted on 23/01/2023 at 12:53 PM
Published on Care Opinion at 1:18 PM


Dear telescopiumrs79,

Thank you once again for sharing on care opinion. As I have not heard from you since you shared your story I wanted to let you know that I have shared your feedback with my team to remind of the importance to returning phone calls and keeping parents updated with their child's condition.

Yours sincerely,

Caroline Booker

Clinical Nurse Manager

Emergency

Busselton Health Campus

9753 6061

Caroline.booker@health.wa.gov.au

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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