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"Birth of my first child"

About: St John of God Midland Hospital / Ward 2A (Maternity)

(as the patient),

I was attending another hospital for all previous appointments in the hope to have a water birth. I was 1 day over my due date and my waters began to leak so I was transferred to St John of God in Midland WA to be induced as the other hospital do not do this.

When we arrived to the hospital at the birthing suite, neither my partner or I were asked if we were vaccinated against covid. We both sat in delivery room with no masks. I ended up having a quite traumatic birth but all the staff from the birthing suite were amazing.

The trouble started when we moved to the maternity ward. My partner left at midnight, again no one asked them about their vaccinated history. The plan was for them to return the next morning as a partner normally would. I had visitors before my partner arrived to which I felt 2 nurses were quite rude to. So when I tried to walk out of my room they told me I couldnt walk out carrying my own baby, and that I couldnt leave the ward. My partner then arrived, walked past reception and no one asked him for vaccination proof. Then minites later a nurse burst into my room seemingly yelling at my partner and me. In my opinion, very rude and extremely unprofessional. I felt so sad that my first experience was ruined. I had such a tough birth and only an hour sleep feeling very vulnerable and definitely didnt want to be treated this way or be uncomfortable in hospital where I should have been cared for. I decided to ask for my baby to be checked over so we could be discharged even though we were supposed to stay 3 nights.

I made a complaint and it seemed the response was basically that it was our fault, even though we were never made aware of Midlands rules. Based on my experience, very unprofessional and rude staff. I felt especially to be blamed instead of a simple apology. 

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Responses

Response from Janet Jones, Director of Nursing, Midwifery and Clinical Governance, St John of God - Midland 16 months ago
We have made a change
Janet Jones
Director of Nursing, Midwifery and Clinical Governance,
St John of God - Midland
Submitted on 13/12/2022 at 5:55 PM
Published on Care Opinion on 14/12/2022 at 12:41 PM


Dear dracojj99,

Thank you for raising your family’s experience with us once again. We deeply regret that you were not satisfied with our previous response and please be assured there was no intention to cause any offence. As we outlined in our letter, the hospital regrets any failure to clarify the COVID-19 hospital visitor guidelines which were in place at the time. As you would be aware these rules changed frequently throughout the pandemic; and we acknowledge there was some confusion at times. We apologise for any distress caused.

As a result of your feedback, we contacted the hospital you were transferred from to ensure patients were provided with the correct information prior to transfer. Thank you for the kind words about the staff in the birthing suit which will be shared with them. I understand you have also spoken with our Midwifery Manager and Patient Experience team about your concerns and please do not hesitate to contact us on 9462 4901 if we can be of further assistance.

Kind regards

Janet Jones

Director of Nursing, Midwifery and Clinical Governance

St John of God Midland Pubic and Private Hospitals

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