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"WACHS South West - Exceptional Care"

About: Bunbury Hospital / Surgical Ward Busselton Health Campus / Emergency Department St John Ambulance WA

(as the patient),

I presented to Busselton Health Campus ED with right lower abdominal pain, I was diagnosed and treated in a prompt and proficient manner and transferred to Bunbury Regional Hospital for emergency surgery.

Although it was a somewhat frightening situation for myself and my family, the nurses and doctors, particularly at Busselton were outstanding! Going out of their way to support my husband and I every step of the way by prioritising our understanding of the situation and including us in decision making.

The staff at Bunbury were also incredible I was seen by the specialist registrar (who I felt was amazing!) almost immediately and was promptly taken to theatre for an emergency procedure. I have now made a full recovery and it is with thanks, appreciation and admiration of the expertise and professionalism of the health service staff of both Busselton & Bunbury. We are  eternally grateful for the high standard of care and patient advocacy shown to us on that day and we can't thank you all enough.

In my opinion, the community of the South West are very lucky to have such phenomenal Nurses and Doctors to care for us all. Also a special mention to the ST John Ambulance crew that got me to Bunbury safely & also demonstrated outstanding knowledge, care and professionalism. I think you are all remarkable! 

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Responses

Response from Ceri Elliott, Director of Nursing & Midwifery, Bunbury Hospital, WACHS South West 16 months ago
Ceri Elliott
Director of Nursing & Midwifery, Bunbury Hospital,
WACHS South West
Submitted on 14/12/2022 at 6:48 PM
Published on Care Opinion on 15/12/2022 at 9:48 AM


picture of Ceri Elliott

Dear Consumer15

Thankyou for sharing your feedback on your recent experience at not only Bunbury Hospital but also our partner Busselton Hospital. It is great to hear that your experience was very positive and that you received the sort of high quality patient centred care we are striving to deliver to the SW Community.

I will be sure to share your feedback with the staff who have all been working very hard to provide the best care they can every day. I am also glad to read that you are recovering well.

I wish you all the best for the festive Season.

Kind regards

Ceri Elliott

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