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Critical care & ongoing support

Posted By Crazy times 22

"Critical care & ongoing support"

About: Margaret River Hospital / Emergency Department Perth Children's Hospital

(as a parent/guardian),

A few months ago my son was critically injured after sustaining “catastrophic head injuries” in a horrific incident, whilst riding his bike.  The paramedics and RAC helicopter attended the scene and he was taken to the Margaret River Hospital where an incredible team worked to stabilise my son, before he could be flown to Perth Children’s Hospital.

Several weeks have now passed and my son was able to attend his end of year graduation - something which in the days and initial weeks following the incident, was not even considered!

I don’t have the words to express my overwhelming gratitude and admiration for the expertise, skills, support & care of everyone who has helped to save my son.  His progress is nothing short of miraculous and whilst we have a long, unknown road ahead, I took so much strength and comfort in those first few weeks, knowing & believing that whatever the outcome, my son received the very best medical care in those initial critical hours and the weeks that have followed.

Forever grateful to everyone who was there in our  darkest moments and who have been beside us, as we continue to move forwards.  A heartfelt thank you to All - here’s to 2023! xxx

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Responses

Response from Sandy Znidarsich, Clinical Nurse Manager, MARGARET RIVER HOSPITAL, WACHS South West 16 months ago
Sandy Znidarsich
Clinical Nurse Manager, MARGARET RIVER HOSPITAL,
WACHS South West

Submitted on 22/12/2022 at 3:59 PM
Published on Care Opinion at 4:14 PM

Dear Crazy times 22,

Thank you for taking the time to share your experience, as feedback allows us to understand what has been done well or how we can improve and is always valued.

We are very fortunate to have such dedicated and supportive professionals and as a team, we all aspire to provide quality care to our clients and your feedback provides confidence that the team have done this.

It will give me great pleasure to pass on your thanks to the staff involved in your child’s care. I will also pass your thanks onto St John’s Ambulance as well.

It must have been quite a traumatic situation for both you and your child and it is reassuring to know all the service providers worked so well together.

Once again, thank you for taking the time in sharing your story. It really does make a difference to all the staff to know their dedication and hard work is appreciated.

We wish your son the best in his recovery and to you all, a safe and happy holiday and new year.

Yours sincerely

Sandy Znidarsich

Clinical Nurse Manager

Margaret River Hospital

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Update posted by Crazy times 22 (a parent/guardian)

Thanks Sandy. We would be very grateful if you could please pass on our compliments, appreciation and thanks to the St John’s Ambulance Team aswell- we have the highest praise for everyone who has been here helping us!

Response from Louise Keyes, Nursing Co-Director Medicine, Perth Children's Hospital, Child and Adolescent Health Service 16 months ago
Louise Keyes
Nursing Co-Director Medicine, Perth Children's Hospital,
Child and Adolescent Health Service

Submitted on 23/12/2022 at 1:45 PM
Published on Care Opinion on 27/12/2022 at 10:40 AM

Dear Crazy times 22

Thank you so much for sharing your story about your family’s experience at Perth Children’s Hospital (PCH).

We understand this must have been an incredibly worrying time for your family and we are so pleased to hear that your son is recovering from this incident. We are very fortunate to have such committed and highly skilled health professionals in Western Australia who were able to provide the very best care for your son at this critical time.

Thank you for your kind words about the staff who cared for your son and supported him and your family in his recovery. They were delighted to receive your feedback and to hear that your son was able to celebrate his end of year graduation; a very special milestone. We wish your son all the very best for his ongoing recovery.

Thank you again for taking the time to provide your feedback. It is important that our health professionals know that their skill, dedication and hard work are appreciated.

Wishing your family a safe and joyful festive season.

Yours sincerely

Louise Keyes
Nurse Co-Director
Perth Children’s Hospital

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Update posted by Crazy times 22 (a parent/guardian)

I have nothing but the highest regard for all involved. Please keep up your incredible work - I am forever grateful xxx

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