"Emergency care"

A few weeks ago my child ran through a glass door that was old thin glass not safety glass, small cut to finger large cut to leg, I presented to emergency they were amazing. We went on the ward, went to surgery, stitched up both wounds everyone was amazing.

Then I had to attend 10 days later to get stitches removed. The doctor checked the stitches said yes they can come out . Keep my child on antibiotics and also gave me a cream to put on the stitches The nurse 1 that seen us did not seem confident, I asked them if they had taken a lot of stitch’s out as my child panics, they said yes they tried a few tools and i tries to hold my child still while they tried to cut the stitches .

The nurse then proceeded to get me to hold my child and hold their flash light as they had trouble seeing them.  I said I cannot do both we need help. They went and got someone who wrapped my child in a blanket and we did their leg stitches . Then we wrapped my child again to do their finger. As my child kicked they were held down. When we finished there was blood and I looked down and my child's leg had ripped open, more staff had attended due to my their screaming . And I started to cry it was so overwhelming to see my child's leg ripped open.

Nurse 2 suggested something to nurse 1 and nurse 1 spoke down to nurse 2. The doctor never came to check my child's leg again. They told the nurse to put strips on it a silicone dressing with holes and a bandage over the top

The lovely nurse 2 and 3 helped my child get comfortable near the Christmas tree and they sat still. Nurse 2 told nurse 1 where to find items and again I felt nurse 1 was rude and dismissive to nurse 2. Eventually they put the strips etc in my child's leg. My child got a little restless as nurse 1 put the last Bandage on, they slapped it on said all done you can go now and walked into the admin office . 

Then I asked nurse 2 about care. They said the silicone can get wet and stay on for 7-10 days. Nurse 1 opened the door popped out a little then went back  shut it again. I went home. I did not feel confident about my child's leg and I cannot see what it looks like, I rang the health hotline and they said the dressing needs to be changed every day so on day 3 I attended the emergency again, the nurse and doctors was lovely and said they would give me a plan  me how to dress it . Let me soak the bandages and strips off as my child is comfortable with me doing so. And they cleaned it up re dressed it and off I went .

Then 24 hours late I have gone to change it and it is red. So I attend emergency again. Doctor 1 spoke to me and took photos of my obits to show doctors 2,  Nurse 1 is present to. They came over when the 2 doctors came to see me. I explained everything, the doctor 2 asked did they not get the surgical team to look at my child's leg when it spilt open. I said no. They said did they not refer you to wound care I also said no. The nurse 1 was also saying bits and pieces .

The Doctor said can I see the wound I said I’ve just dressed it if you let me soak it off I can show you, I am not ripping it off it will up set my child again. Nurse 1 says I have a wipe to help take the dressing off . I said no. They lean forward to touch my child, I put my arm out and say no. The doctors then discuss a few things and I refuse to remove the dressing as I keep getting all this different information.

The nurse 1 then mentions the dressing again. I then ask the doctors for a confidential conversation. And I explain I do not feel comfortable with Nurse 1 treating my child. I felt they were very rude and dismissive to another nurse when they here trying to help my child. I believe they treated my child like **** when they applied the dressing and I do not feel comfortable.

Doctor 1 and 2 listened then they walked off. Doctor 2 told dr 1 to organise the wound clinic and I said can I get antibiotics . Dr 1 said yes. I then heard nurse 1 say to doctor 2 they was like this and like that and the doctor 2 said don’t worry about it . Doctor 1 came back with my script and I said I didn’t mean to upset you guys, they said just leave it or just drop it I can’t remember.

I asked where the wound clinic was they said down the back near our patients and they handed me my script and walked off. S I just got up and left. I feel as though because I complained, they where done speaking with me so they didn’t want to listen to what my child needed they wouldn’t let me soak off their dressing. S I have been told so many different ways to treat my child it is stressing me out. I feel I was not rude when I said I don’t feel comfortable. And I feel I have a right to ask for staff I feel comfortable with and not be disregarded because I spoke up on behalf of my child.

How much does my child have to go through just to get their leg better. Like I said this is my first bad experience and I stood up for my child and I was dismissed. I have photos I want to send in as well .