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Care Opinion

Ssu,theatre & G53

Posted By Postophips86

"Ssu,theatre & G53"

About: Sir Charles Gairdner Hospital / Orthopaedic Surgery Sir Charles Gairdner Hospital / Short Stay Unit Sir Charles Gairdner Hospital / Surgical Services

(as the patient),

I have just recently had hip surgery number 7. A huge thanks to all staff from the front desk right through to ssu, theatre and all the staff I saw on 53. A special shout out to both Sophies as well as jaye on the ward who took great care of me and the physio Julie. She really did go above and beyond and made sure i was ready for discharge. Especially when i was in a brace that no one had seen before. 

The discharge process was not as streamlined as previous admissions but i understand its busy so waiting is not a problem.  I think the junior staff doing the discharges need to have a little more insight to the patients history and listen to what patients are telling them though. Ie if the patient is on crutches for 6-8 weeks, I believe a med cert of 2 weeks isnt going to be long enough etc. In my opinion, i shouldnt have to go the gp to get an extension on it or wait until my 6 week clinic appointment. 

 huge thanks to the girls in discharge lounge as well who got me on my way. 

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 15 months ago
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 9/01/2023 at 6:04 PM
Published on Care Opinion on 10/01/2023 at 9:54 AM

picture of Jodi Graham

Dear Postophip86,

Thank you for taking the time to provide feedback on your experiences at Sir Charles Gairdner Hospital following your recent hip surgery.

We are very privileged to have such highly skilled and dedicated staff working at “Charlies” and we are very grateful that you have taken the time and effort to acknowledge all the staff you met along your journey and in particular Sophie, Jaye and Julie. I will ensure that your feedback is shared with the staff who I know will be touched and honoured to hear they made such a difference during your stay.

Thank you for providing the feedback regarding the discharge process. I will ensure that your feedback about the discharge process is provided to the staff and that your experience is used as an opportunity to reflect on the service we provide and look at ways we can improve. We are very appreciative of receiving feedback from consumers so that we can continually strive to improve our patients journey.

I do hope that you are recovering well from your surgery.

Kind regards

Jodi Graham

Executive Director, SCGOPHCG

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