This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Emergency department bad treatment

Posted By Kiwiauss

"Emergency department bad treatment"

About: Ipswich Hospital / Emergency Department

(as other),

Emergency department  ipswich hospital.  My mature-aged partner has stage 4 cancer was very sick and sore was taken by ambulance to emergency department. They took my partner off the trolley and put them in a chair in waiting room, sick as they were. My partner gave the ambulance personnel a letter from oncology dept which explained the treatment they're having.

They eventually got seen, they were admitted to ward 6d  with colitis  caused by the cancer treatment. In my opinion, they should never have taken my partner off the trolley and stuck them in waiting room, disgraceful treatment. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Care Opinion Australia 15 months ago
Care Opinion Australia

Submitted on 11/01/2023 at 3:04 PM
Published on Care Opinion at 3:07 PM

This response has been submitted by Care Opinion Australia on behalf of West Moreton Health.

Dear Kiwiauss,

We hear the distress in your feedback and are genuinely sorry that your partner did not receive the supportive and reassuring care they needed. At West Moreton Health we aim to provide the best patient care possible, so it is always disappointing when patients and families feel we have let them down.

We really value feedback because it allows us to identify what we are doing well, where we need to improve. Please be assured that your feedback will be shared with Emergency Department Nursing and Medical Directors for consideration of potential quality improvements.

If you would like to speak with us directly about your experience, you are welcome to contact the West Moreton Health Consumer Liaison Office (CLO). The CLO will listen to you, share your feedback with staff and ensure you receive a response to your specific concerns.

Thank you for taking the time to share your story with us and providing us with an opportunity to review and improve our health services.

Sending you and your partner our best wishes

West Moreton Health Consumer Liaison Office

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k